Social network you want to login/join with:
Assistant Rooms Division Manager, Clitheroe
Client:
Cruise Academy
Location:
Clitheroe, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9aba3605957c
Job Views:
7
Posted:
11.02.2025
Expiry Date:
28.03.2025
Job Description:
At Cruise Academy, we don’t just teach it -we’ve lived it. Founded in 2017 by seafarers for seafarers, we specialize in maritime training and shipboard recruitment for the global cruise industry.
We tell it like it is -the good, the bad, and the downright exhausting. No sugarcoating, no sales pitch -just real, honest insights from those who’ve been there. Because you deserve to know exactly what to expect before stepping onboard.
We are MLC Certified and proudly audited and approved by the UK Maritime & Coastguard Agency, ensuring the highest standards in training, recruitment, and compliance.
If you're serious about a career at sea, we’ll get you there -the right way.
Key Responsibilities
* Provide support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas, ensuring the deployment of company products, services, and applications to boost engagement and deliver a guest-centric experience.
* Ensure guest satisfaction by providing support to teams for timely, effective, and personalized resolutions, reducing ship-specific post-cruise complaints, and collaborating with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices.
* Monitor housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards, conducting daily inspections to guarantee cleanliness, sanitization, presentation, and readiness of guest and crew areas.
* Resolve issues and respond to guest inquiries related to Service Excellence, monitoring guest feedback and trends that may compromise guest experience, and support the Rooms Division Manager with the onboard Interior Design program.
* Foster a positive environment by mentoring the Rooms Division team through coaching, training, and ongoing development, supporting teammates' innovations and collaborating with other department leaders.
Skills, Knowledge & Expertise
* 3+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Rooms Division/Housekeeping operations.
* Cruise ship experience in a similar role is preferred.
* Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
* Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and successful problem resolution and trend evaluation techniques.
* Knowledge of policies and practices involved in Public Health and Environment.
* Ability to manage international staff positively and productively by motivating, developing, and managing employees.
* Excellent command of the English language, both verbal and written.
* Solid understanding of guest service foundations; ability and willingness to deliver outstanding service to guests.
* Motivation to excel in all aspects of job duties and responsibilities.
* Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
* Ability to continuously surprise and delight guests throughout their cruise experience.
* Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Contract
* 6:2 Rotation - 6 months onboard the ship followed by 2 months of vacation (contracts auto-renewed).
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Created on 11/02/2025 by TN United Kingdom
#J-18808-Ljbffr