Your new role
Working in a small team, you will be given responsibility to resolve first line support issues to support my clients team of Civil Engineers and Administration Support, in a small, friendly office environment. Following a period of growth, they now have more than 180 users to support. This varied and hands-on role will involve supporting their regional offices in the UK as well as staff in Client offices. This may involve occasional visits to our regional and site offices to ensure their teams are able to work effectively and efficiently. This position requires a high level of professionalism while performing daily support tasks. Your duties and responsibilities will include:
1. Provide first line support for IT users across all Rendel offices and sites (in person and remotely), including diagnosis support and assistance to individual users of desktops, laptops, mobile devices, printers and peripheral equipment.
2. Building and imaging new computers for deployment.
3. Installation/updating of technical software.
4. Aid with new joiner and leaver IT process, including providing IT Inductions and acting as first point of contact.
5. Working with file systems to manage, archive and copy data.
6. Assisting with recovery of data.
7. Assist with backups, cleaning and reconfiguring of returned PCs and laptops.
8. Provide support for in-house presentations, video conferences and telephone conferences.
9. Ensuring that requests and issues raised are dealt with in a timely manner using IT Support Ticketing System.
10. Escalate issues or concerns to the IT Manager as necessary and in a timely manner.
11. Ensuring implementation and adherence to Company procedures in the management, delivery and administration of IT services.
12. Observe and maintain Company Health and Safety Policy across all activities.
13. Undertake other reasonable duties as requested by the IT Manager.
What you'll need to succeed
1. Experience of providing first line, hands-on IT support in person, on the phone, using TeamViewer and Teams for Business.
2. Fault investigation and diagnosis.
3. Basic hardware testing and maintenance.
4. Configuration, upgrade and support of software & hardware: desktops, notebooks, printers.
5. Using Acronis Imaging Software.
6. Amending/setting up file/folder security.
7. Working knowledge of Microsoft Teams in a support environment.
8. Required Systems Knowledge/Experience: Office 365 (including Teams, One Drive and Skype for business).
9. Windows 10 (eventually moving to Windows 11).
10. Knowledge of the following would be advantageous: Fortigate VPN & Firewalls, Wireless networking.
What you'll get in return
£14 per hour (temporary to permanent).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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