Job Title: Customer Support Administrator
Salary: £26,000 to £28,000 per annum
Location: Hatfield
Contract: Permanent, full-time
Hours: Monday to Friday – 7.30am to 16.30pm
COMPANY PROFILE
Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment.
They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You’ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you’re detail-oriented and proactive, this is the opportunity for you!
SKILLS REQUIRED
* 2+ years in Customer based roles
* Excellent communication skills over the phone and email
* Good numeracy skills
* Strong IT skills, excellent working knowledge on Excel
* Full UK licence to get to the location
* Experience within Project Coordination is desirable
RESPONSIBILITIES
* Deliver exceptional customer service and act as a brand representative.
* Manage incoming and outgoing calls, including project follow-ups.
* Oversee the entire order process, from handling inquiries to coordinating deliveries.
* Provide support to customers, sales team, and team leaders in daily operations.
* Scale floor plans, coordinate design requests, and offer product recommendations.
* Interact with suppliers to manage orders, pricing, and stock availability.
* Handle administrative tasks like processing payments, invoicing, and resolving queries.
* Maintain multiple email inboxes and compile weekly operational KPI reports.
ADDITIONAL INFORMATION
* 23 days annual leave + bank holidays
* Christmas closure
* Workplace pension
* Parking on-site
* Modern offices
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