Overall Purpose: Serves sales team by organising sales activities. Developing customer relationships and identifying sales opportunities within our current customer base as well as new prospects. Acting as a liaison between customers and the company. Main Duties and Responsibilities · Sales calls to prospective customers · Develop and research new customer opportunities · Account management including progressing orders and upselling · Maintaining service levels · Sales admin for priority accounts to include co-ordination of the sales order chain · Answer inbound calls to the business and direct them accordingly · Respond to sales enquiries by email and telephone · Progress sales orders with the appropriate departments and notifying customers accordingly · Respond to product information enquiries · Provide relief to customer service team · Ad hoc some general administrative tasks will be required as part of the role providing sickness and absence support to the customer service team (Process daily orders onto MieTrak (ERP system) Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes, RMA’s and POD’s) · Maintain thorough and accurate customer sales records · General administrative tasks on an ad-hoc basis Key Skills & Experience · Strong interpersonal skills · Numerate and literate with clear communication skills · Time management skills · Listening skills · Good business acumen with the ability to identify business opportunities · Ability to demonstrate patience · Attention to detail and high level of accuracy · Effective verbal and listening communication skills · Able to work as a team · Ability to prioritise and work to deadlines Person Specification / Key Behaviours: · Be honest and trustworthy · Demonstrate sound work ethics · Be forward thinking, adaptable and practical · Committed and proactive · Reliable, flexible and co-operative · Enthusiastic sales drive · Ability to absorb information and willingness to develop product knowledge Qualifications · BA in Business Administration or equivalent · 2 or more years’ experience in sales · 2 years’ experience of ERP Systems Job Types: Full-time, Permanent Benefits: Bereavement leave Company events Company pension Employee discount Free parking On-site parking Referral programme Schedule: Monday to Friday Education: Bachelor's (preferred) Experience: Sales: 2 years (required) ERP: 2 years (required) Licence/Certification: Driving Licence (preferred) Work authorisation: United Kingdom (required) Work Location: In person