Main area: Administrator and Orthotics Officer
Grade: NHS AfC: Band 3
Contract: Permanent (There are 2 posts, one full time 37.5hrs and one part-time up to 30hrs)
Job ref: 331-C11051024
Employer: University Hospitals of Morecambe Bay NHS Foundation Trust
Employer type: NHS
Site: Westmorland General Hospital
Town: Kendal
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 17/10/2024 23:59
Job overview
We are delighted to offer an exciting opportunity for an experienced and enthusiastic person to join our Therapies Team at Westmorland General Hospital as an Administrator and Orthotics Officer.
There are 2 posts available, one is a full-time position for 37.5 hours per week and the other is a part-time position for 25-30 hours per week. Job-share will be considered.
Main duties of the job
* Provision of the orthotics service including day to day ordering and issuing of Orthotics, replacement/maintenance as necessary.
* To be responsible for the management of clinic appointments, both initial and review, for the Orthotic service.
* To communicate with the Orthotist regarding waiting list management.
* To provide administrative support to the Therapy Services as required.
Detailed job description and main responsibilities
* To maintain departmental records using relevant information systems or paper-based systems.
* To provide compliance reports as requested by Therapy Service Manager / Team Manager.
* To provide administrative support for service meetings including agenda preparation and minute taking.
* To be responsible for management, organisation and arrangement of appointments for patient attendance at Orthotic clinics, including follow-up/review appointments.
* To deal with all correspondence relating to Orthotics and Administrative functions within the service.
* To maintain administrative and orthotics supplies.
* To receive goods and make arrangements for returns.
* To be responsible for the issuing of Declaration of Exemption from Prescription Charges forms to those patients who are exempt.
* To check goods received from Orthotics Service provider and that completed Orthotic forms conform to the goods prescribed.
* To report delivery delays or any other problems to the Therapy Service Manager.
* To check Orthotics returned for repair or replacement.
* To supply and advise on the fit of simple appliance items from stock.
* To provide a communication link between referrers, prescribers, suppliers and patients.
* To deal with telephone queries from patients/relatives/referrers.
* To maintain office & department supplies, ordering stock and non-stock catalogue items.
Person specification
Education and Qualifications
* Basic numeracy and literacy (e.g. GCSE level at grade C and above)
* Willingness to learn procedures, techniques and demonstration of equipment relevant to Orthotics
* Typing word processing at RSA level 3 or above
Experience
* Experience working in an office
* Experience / Knowledge of Microsoft Office packages including Word, Excel
* Previous work experience in clerical and admin duties within health / social care settings.
* Experience of work with the general public
Skills, Ability and Knowledge
* Ability to manipulate information electronically e.g. computer programmes, databases.
* Ability to work independently to organise and complete / delegate admin tasks
* Ability to work as part of a team
* Good communication skills, both written and verbal
* Understanding of professional conduct and confidentiality
* Ability to communicate with patients with impaired communication abilities
Personal Qualities
* Ability to travel between sites and to community locations.
* Ability to meet the physical requirements of the job
* Ability to comply with the Trust’s policies.
The Behavioural Standards Framework
Everybody’s responsibility in everything we do.
PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive.
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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