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- CRM Product Specialist
Number of jobs available 1 Region(s) East of England /*generated inline style */ City/Town Peterborough /*generated inline style */ Office Location Head Office – CITB, Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY /*generated inline style */ Departmental Grade Specialist Contributor.SC2 /*generated inline style */ Post Type Fixed Term /*generated inline style */ Length of post
2 year(s) 0 month(s)
/*generated inline style */ Working Pattern Full Time /*generated inline style */ Salary £36, - £44, /*generated inline style */ Details
Job Title: CRM Product Specialist
Target Salary: £41,
Location: Peterborough / Hybrid Working - average 1 day per week office based
CITB has a clear purpose to support the Construction industry to have a skilled, competent and inclusive workforce, now and in the future. Customers are at the heart of everything we do, and our culture of collaboration and empowerment means we work across the industry, and with partners, to deliver positive outcomes, with impact, that address key industry challenges of responding to the industry skills demand, developing the capacity and capability of construction training provision and addressing future skills needs.
CITB operates a hybrid working policy with a combination of working from home, attending Peterborough Head Office and other external locations as per business requirements.
The Role
Applications are invited for this position in the Customer Experience Team reporting to the CRM Product Manager. This is a specialist role, working across Customer Experience, Digital functions including Marketing and key stakeholders within CITB.
A CRM Product Specialist plays a crucial role in managing and optimising Customer Relationship Management (CRM) systems through changes, processes and training. Your role will be responsible for supporting the CRM Product Manager in the development of the CRM platform, through the delivery of the strategy, training of end users and ensuring customer data requirements are aligned with our data strategy and master data management.
Key Responsibilities and Accountabilities
CRM Product Development and Functionality
Support the CRM Product Manager and Customer Experience team to develop and implement the strategic roadmap for the CRM product and platform, outlining features, enhancements, and milestones to meet all stakeholder needs through the Microsoft Dynamics platform.
If you can demonstrate you hold the required knowledge, skills and experience that can meet the needs of this role, please complete an application form.
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