We are looking for an enthusiastic, talented and dedicated Reservations
Agent to join our luxury hotel brand at The Roseate Reading.
The Hotel is known for its spectacular attention to detail that ensures
a bespoke, luxurious experience for its guests. Whether it is the 86,000
Italian-glass beads in the chandelier that hangs from the top of the building
or the plush upholstery and wallpapers, the meticulous design sense is
ubiquitous in maintaining an uplifted ambience. The Roseate Reading was
originally Shire Hall for the Berkshire County Council. The building, along
with its wide hallways, vaulted ceilings, cornice mouldings and the original
lift shaft, have all been precisely restored to their original glory. To revive
the old world charm of the Shire Hall, its council chamber, Eden along with its
imposing fireplace and elaborate wood carvings on the doors and mantlepiece
have all been restored to their past beauty.
One of the top hotels in Reading,
The Roseate Reading is a culmination of opulence and warmth.
Key Responsibilities:
* Manage
room reservations including handling bookings, enquiries, and adjustments
efficiently, ensuring accurate billing information is recorded.
* Provide
exceptional customer service, assisting guests with reservation needs, special
requests, and bespoke arrangements.
* Help
and support Front of House team when business requires
* Maintain
a detailed understanding of ongoing promotions, room rates, and special
packages, and highlight extra services or special packages to boost sales.
* Stay
informed about hotel happenings and the local scene, answer guest
enquiries promptly and professionally
* Maximize
sales opportunities with a proactive sales mind-set, quoting rates,
processing, and confirming reservations via email or phone, and applying
no-show or late cancellation fees as needed.
Requirements:
* Experience
in a similar role within 4/5 star Hotel.
* Excellent
organizational abilities and proficiency in multitasking within a
fast-paced environment.
* Superior
communication skills with a strong command of the English language.
* Communicating
and prioritizing tasks effectively in an engaging, refined, and intuitive
way.
* Addressing
all guest inquiries engagingly, aiming to convert each inquiry into a
booking through efficient and intuitive guest service.
* Familiarity
with Opera PMS is preferred
Package benefits:
* Additional
holiday day off for your child first day at primary school
* Recognition
for every year of service anniversary including complimentary stay and
additional holiday day after 3rd year of service
* Employee
Assistance Program
* Meals
on duty
* Provision
and laundry of uniform
* Employee
recognition awards
* Performance
review and personal development plan
* Internal
transfer and promotion opportunities
* Support
in the development of your career
* Preferential
room rates within the hotel group for yourself and family & friends
You must be
eligible to live and work in the UK to apply for this position and be in
possession of a current work visa. In line with the requirements set by the
Asylum and Immigration Act 1996, all applicants must be eligible to live and
work in the UK. Documented evidence of the eligibility will be required from
candidates as part of the recruitment process.