Head of Operations (Stadia & Events) - The Combined Services Provider Ltd
Salary: £54,600 - £60,000 per annum
Location: Watford, Herts
Type: Permanent, full-time
Closing Date: 27 April 2025
CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Our core areas of expertise are car parking/traffic management, HVM and security/stewarding.
Since our first contract in 1994, we’ve added numerous prestigious clients to our portfolio and now provide services to some of the UK’s most memorable sporting and entertainment events and venues. With around 100 permanent employees and a database of 1,500-2,000 casual staff, we pride ourselves on adapting to the varying demands at each venue, ensuring high-quality service is delivered for all.
We are currently seeking a Head of Operations to support the expansion of the business.
Purpose of the Role:
The Head of Operations will be accountable for managing and mentoring CSP’s Operations team, developing the appropriate service provision, and ensuring exemplary operational service delivery within budget. You will provide excellent line management to all reports, focusing on proactive mentoring, coaching, development, and team succession planning, while fostering a culture of continuous improvement in customer experience. Additionally, you will develop and nurture strong professional relationships with clients and key operational contacts, ensuring CSP's expectations are met at all times. You will have full accountability for the financial performance of allocated contracts and ensure CSP’s operations are carried out safely. A full UK driving licence is required.
We offer:
* A salary of £54,600 - £60,000 per annum
* Up to 25 days’ holiday (after a qualifying period)
* Private Medical Insurance (after a qualifying period)
* A flexible working environment
* A non-contractual bonus scheme, dependent on overall profitability
Candidate Profile:
* Educated to Degree level
* Extensive previous experience in project management and planning
* Proven experience in managing large scale events or transport operations
* A proven senior level record of success in leadership, development, and management of high-performing teams
* An effective communicator at all levels
Qualities:
* Successful record of achievement throughout career
* Strong financial acumen, commercial awareness, and ability to manage multiple budgets
* Strong track record in liaising with clients and other external agencies, building and maintaining relationships
* An effective planner with the ability to make confident decisions
* Ability to evaluate conflicting priorities and drive forward solutions to multiple challenges
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