Applications are invited from the UK Mainland only We provide a national service for drainage and watermains claims across the UK, working as specialists on behalf of major insurance providers. We’re looking for confident people with a natural instinct to help. If you’re great at building rapport and trust, showing empathy and resilience, and going out of your way for people, then you’ve probably already got what it takes to succeed here. Our Customer Service Agents deal with people from all walks of life every single day, so you’ll need to be able to build rapport quickly, speak clearly, and listen intently while solving problems to keep our customers happy. This is a role for the cool, calm and collected. All around the UK, people depend on our services, so when things go wrong in their homes, it can seriously impact their everyday lives. This means you will face challenges, from frustrated customers, requiring lots of patience and genuine empathy, but you’ll also be the one who puts a smile back on our customers’ faces. Communication is key - we are looking for outgoing people that understand the importance of keeping each other up to date and in the loop during the working day. Working for CET is exciting, challenging, and rewarding. You’ll work with a diverse mix of people in a buzzing atmosphere, being part of a welcoming, inclusive community. If you want to work in a lively, fun environment and you’ve got the skills we’re after, apply now The Package - Annual Salary CET are accredited as a Real Living Wage Employer. The Living Wage is currently £12.00 per hour across the UK, £24,960 per annum based on working 40 hours per week. Annual Leave - 22 days plus bank holidays, plus 1 service day after 12 months' service, increasing by 1 day for each year up to 3 days. Mandatory Training You will be required to attend a four-week mandatory training period at Unit 7 Caxton Rd, Fulwood, Preston PR2 9NZ. Monday to Friday - Start Time: 9.00 am, Finish Time: 5.00 pm. Shift Patterns after training: 9.00 am to 6.00 pm with a 60-minute unpaid lunch break 8.00 am to 5.00 pm with a 60-minute unpaid lunch break You will be required to work one Saturday each month with pay as overtime. Location The Underground Services Team works on a hybrid basis with the necessity to attend the office in Preston regularly following training. Job Purpose To manage claims and ensure they progress quickly and efficiently within client SLA’s Dealing with complex claims and technical issues Liaising with clients, loss adjusters, and policyholders Assist with complaint resolution Own claim from cradle to grave Ensure invoice completion within claims lifespan Role and Responsibilities Claims Handling Seek authorisation from Insurers for repairs Regularly contact policyholders to progress claims Access Permission for investigations/repairs Ensure works are under DA or client-authorised All work above the threshold is approved before scheduling Enabling Contractors Request and obtain quotes for enabling works Sourcing contractors for specialist works Coordinating work with enabling contractors Providing and updating PO Numbers ROL/MBE Claims Applications for New Connections Manage claims requiring Building Regulations authority Discharge licenses General Responsibilities Scheduling investigations and repairs Cost checking for contractors General claims administration as requested Preparing claims for invoicing Invoicing and closing claims Complaint resolution and recording Essential/Desirable Skills Clear and concise communication skills Structured written information presentation Ability to use IT platforms Experience in customer care At CET, we're creating an inclusive working environment where people from all backgrounds can succeed. We value different perspectives, skills, and experiences and welcome applications from all sections of the community.