Description Join the Client Onboarding and Documentation team and be responsible for understanding current state client on-boarding processes, while employing design principles to address targeted pain points. As an Client Onboarding and Documentation - Product Business Analyst - Associate in Operations you will be responsible for the systemic delivery of strategic end state programs, to improve the overall client on-boarding experience. You will translate complex business issues & requests into comprehensible requirements, for functional delivery. You will use system of Customer Due Diligence, the central processing platform for Know Your Customer operations. Job responsibilities Executes projects within the Customer Due Diligence and other applications, utilizing Agile project delivery methodologies Uses JIRA to deliver business solutions via the creation of related user EPICS and Stories Identifies, assesses, and articulates near-term business needs, advises businesses on options, risks, and costs of technology solutions versus benefits Communicates requirements/priorities and project status to key stakeholders; solicits feedback and obtains sign-off on project documentation Translates business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology Manages the implementation of new functionality through training sessions, demos, that will contribute to training material development Manages the monthly delivery cycle for Customer Due Diligence items, including associated daily JIRA hygiene elements of the Customer Due Diligence EPICS/ Stories Ensures all appropriate status updates/ standards are applied within JIRA across Book of Work items Delivers monthly prioritized product items, including defect resolution Ensures blockers are appropriately managed, resolved and escalated, where required Provides regular status updates to Product Owner, Product teams and related partners Required qualifications, capabilities, and skills Experienced Business Analyst working within an Agile Technology/ Product delivery environment, preferable within a transformation group Practical application of Agile & Waterfall methods in real-time scenarios Deep understanding & practical experience of JIRA, including EPIC creation/ Story writing/ Status management/ Dashboard reporting Technology/ Process release management experience essential Defect identification/ management/ resolution skills needed for legacy, in-flight & post-release issues identified Ability to manage dynamic and detailed delivery schedules, including daily book of work management Highly energetic self-starter with a focus on obtaining results Excellent verbal & written communication skills; able to present effectively Ability to lead and influence varied stakeholder groups & situations, in order to progress initiatives Ability to communicate effectively across many levels of the organization, including synthesizing key messages for senior management Ability to multi-task, work under tight deadlines, and quickly adjust/ make tactical choices to changing priorities