Job summary This is an exciting opportunity for Receptionist to join our thriving GMS training practice with a growing list size of 7176 patients. Previous experience of working in the NHS would be an advantage but is not essential. The successful candidate will have knowledge of reception and administration processes, record keeping as well as good communication skills and IT skills. Must be able to handle difficult situations with calm and confidence. The right candidate will be supported by an excellent clinical and administrative team. Training will be provided to the right candidate. Main duties of the job Main duties of our reception staff are: Ensuring all visitors including patients are welcomed on arrival to the surgery Answer all calls from patients as well as external agencies and partner organisations Process incoming post and emails deal with patient queries either on the telephone or in person, explain processes and give our forms if required Book and cancel appointments as required Contact patients if requested by clinicians Signpost patients to the right services Book transport for patient requiring ambulance to hospital appointments Scan patient's hospital letters to patients record Process registration forms Work in a team to achieve targets and to complete tasks About us Church Elm Lane Medical Practice is dedicated to providing a high quality patient centred healthcare to all our patients. Our current list size is 7176.We are based in a shared building with North East Foundation Trust (NELFT) who provide Health visiting and Talking Therapies services. Our team consists of GPs, GP registrars, nurses, Healthcare assistant, PCN Pharmacists and First contact Physiotherapist and Mental Health nurse. We also have a administration team to support our clinicians. Our team are friendly and welcoming to all. We have regular meetings to provide updates and feedback to staff. Staff are encouraged to update their training as required. We value and respect everyone and show consideration when communicating with staff and patients. If you have the right skills and experience we would like to hear from you. Date posted 28 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A1591-24-0000 Job locations 169 Church Elm Lane Dagenham Essex RM10 9RR Job description Job responsibilities Church Elm Lane Medical Practice JOB DESCRIPTION JOB TITLE: Medical Receptionist REPORTS TO: RECEPTION SUPERVISORS & PRACTICE MANAGER Job Summary : Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities : Administration: To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols. Pulling/filing notes for surgeries and update as necessary. Filing new notes once the notes have been summarised. Filing post in medical records. Fax and photocopy as requested. Booking transport for patient Processing and responding to emails received in Practice email account as well as own emails. Leading on QOF register and participating in call/recall process and booking patients. Reception: Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments: Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests. Computer: Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Telephone: Have working knowledge of telephone system, answering and making calls. Mail handling: Open, date stamp and distribute incoming mail. Message Book: Make sure all messages are correctly written. Make sure you read the message book. Make sure all messages are followed up. Other Tasks: Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Make tea/coffee for doctors. Any other reasonable tasks allocated by the GP/Practice Manager. Visitors must sign in and out. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. This Job description may change as the business needs change. Job description Job responsibilities Church Elm Lane Medical Practice JOB DESCRIPTION JOB TITLE: Medical Receptionist REPORTS TO: RECEPTION SUPERVISORS & PRACTICE MANAGER Job Summary : Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities : Administration: To have a thorough knowledge of all Practice procedures. To work in accordance of written protocols. Pulling/filing notes for surgeries and update as necessary. Filing new notes once the notes have been summarised. Filing post in medical records. Fax and photocopy as requested. Booking transport for patient Processing and responding to emails received in Practice email account as well as own emails. Leading on QOF register and participating in call/recall process and booking patients. Reception: Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments: Process appointment requests for today future appointments from patients by telephone and in person. Deal with visits requests. Computer: Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Telephone: Have working knowledge of telephone system, answering and making calls. Mail handling: Open, date stamp and distribute incoming mail. Message Book: Make sure all messages are correctly written. Make sure you read the message book. Make sure all messages are followed up. Other Tasks: Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Make tea/coffee for doctors. Any other reasonable tasks allocated by the GP/Practice Manager. Visitors must sign in and out. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication : The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with other team members. Communicate effectively with patients and carers. Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services : The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. This Job description may change as the business needs change. Person Specification Experience Essential Experience of working in a team. Experience of working with customers/patients Experience of using computer databases or software Desirable Experience of working in General practice or NHS Qualifications Essential Educated to at least GCSE grade A to C or 7-9 including Maths and English Person Specification Experience Essential Experience of working in a team. Experience of working with customers/patients Experience of using computer databases or software Desirable Experience of working in General practice or NHS Qualifications Essential Educated to at least GCSE grade A to C or 7-9 including Maths and English Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Church Elm Lane Medical Practice Address 169 Church Elm Lane Dagenham Essex RM10 9RR Employer's website https://www.churchelmlanepractice.co.uk (Opens in a new tab)