Job Title: Customer Service Team Manager - Property Management
Location: Worcester
Brand: Leaders
Salary: £36,000 OTE inclusive of commission
Hours: Monday - Friday 8.45am-5.30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Head of Centre, Leaders are seeking a Team Manager of Property Management to join our dedicated and dynamic team based in Worcester. Experience within Property Management is not essential for this role; we are looking for an experienced and motivated People Manager, ideally with a background within Customer Service, to manage a team of approximately 12 team members.
Key Responsibilities:
* Conducting morning meetings.
* Providing support and guidance with the implementation of new legislation.
* Helping investigate customer complaints and propose/undertake appropriate responses.
* Coordinating and, where possible, providing training.
* Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.
* Supporting audits of property management departments in conjunction with branch audits.
* Ensuring that property management best practices are shared.
* Checking gas daily to ensure processes have been adhered to and having relevant conversations.
* Monitoring teams' overdue workflows and having relevant conversations.
* Monitoring the churn report and having relevant conversations.
* Identifying possible opportunities to enhance the level of service provided to both internal and external customers, discussing with RPM, and assuming responsibility for implementation.
* Working on group projects or initiatives along with the RPM to ensure successful implementation.
* Enforcing strategic objectives.
* Conducting interviews.
* Ensuring adequate cover in the department for holidays and days off.
* Monitoring the workload of Property Managers and being aware of any issues that may affect staff morale.
What are we looking for:
* Excellent communication, written and verbal skills.
* Professional telephone manner.
* Organisational skills, time management, and attention to detail.
* Experience leading a small team.
* Proven history working within the Property Industry.
* Full UK Driving License Required.
What we can offer you:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
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