Job Summary
The role of the Mental Health Support Worker (Band 3) within a crisis resolution and home treatment is about helping service users who are under the service or those who are contacting the service for the first time.
The ideal candidate will be a caring, responsive, empathic person who can provide support and reassurance to service users who contact the service. This role will enable the candidate to gain experience interacting with service users with both common and complex clinical presentations. The ideal candidate will have an opportunity to further develop their knowledge of mental health care and develop their skills when working with service users undergoing a mental health crisis. CRHTT East is a very flexible and supportive place to work.
Successful candidates will be expected to work office hours.
Main duties of the job
1. The post holder will work as part of a team of nurses, doctors, support workers, social workers, and administrative staff.
2. The post holder will be involved in the delivery of care for patients in a mental health crisis either by face-to-face visits or over the phone.
3. The post holder will provide emotional support for individuals in distress and support the team in carrying out risk assessment and risk management plans for the patients.
About Us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our Values At Berkshire Healthcare Are
1. Caring for and about you is our top priority.
2. Committed to providing good quality, safe services.
3. Working Together with you to develop innovative solutions.
Your wellbeing is important to us. Some of the benefits of working for us include:
1. Flexible working options to support work-life balance.
2. 27 days' annual leave rising with service + opportunity to buy and sell.
3. Generous NHS pension scheme.
4. Excellent learning and career development opportunities.
5. 'Cycle to Work' and car leasing scheme including electric vehicles.
6. Access to a range of wellbeing tools and services.
7. Discounts at hundreds of popular retailers and restaurants.
8. Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
9. Generous maternity, paternity, adoption, and special leave.
10. Free parking across Trust sites.
Job Description
Job responsibilities
The Must Haves For This Role
1. Experience working in an acute mental health setting or have a psychology degree.
2. Be caring and have empathy towards people going through a mental health crisis.
3. A clean, valid driving license and access to a car.
4. Ability to work as a team and have a flexible approach.
Person Specification
Education/Qualifications/Training Essential
1. Good general education including GCSE maths and English or equivalent.
2. NVQ 3 or equivalent qualification/experience.
Continuous Professional Development Essential
1. Evidence of continued professional development.
Previous Experience Essential
1. Previous knowledge and experience of working in a care environment and with service users who have complex mental health needs.
Knowledge, Skills & Abilities Essential
1. Knowledge of care related procedures and practices.
2. Basic level of healthcare knowledge, clinical observations and the Mental Health Act.
3. Good interpersonal, communication, observation and reporting skills.
4. Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.
5. Ability to use a practical problem-solving approach in everyday situations.
6. Basic IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet).
7. Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position.
Additional Requirements Essential
1. Ability to travel to multiple sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Berkshire Healthcare Foundation Trust
Address
Church Hill House
51-52 Turing Drive
Bracknell
RG12 7FR
Employer's website
https://www.berkshirehealthcare.nhs.uk/
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