Department: IT
Reports to: IT Operations & Security Manager
Seniority: Support Staff
Term: Permanent
Working arrangement: Full-time (3 days in the office & 2 days working from home)
About EIP
EIP is award-winning and specializes in high-value and complex patent matters with offices in Europe and the US. Our multidisciplinary team combines patent attorneys, litigators, and commercial IP lawyers in three of the world’s main patent markets – Germany, UK, and USA, and now also in the Nordics through our recent expansion into Sweden. EIP has an ever-growing client base, from major multinationals through exciting mid-stage IP-rich companies to highly innovative start-ups across the world.
The approach to progress is highly meritocratic, with patent attorneys at all levels receiving support through a sophisticated training program. New trainees get exposure to clients from the day of joining. Those who join us share in the team's stand-out visibility in the world of patents and get to celebrate our award wins.
Since 2018 EIP has been a five-time winner of European and UK Patent Contentious Firm of the Year by leading IP magazine, Managing IP, while The Financial Times lists EIP as a leading European patent law firm, recently awarding EIP the highest possible ranking (gold stars across all six technology areas). Feedback received from clients and peers rates EIP as “unstuffy and its staff are very personable”, with “excellent technical and legal expertise”, and they “combine an exceptional professional ethic with impressive technical diligence”.
Diversity is an intrinsic part of EIP’s business culture. We are proud to support the IP Inclusive initiative and are a signatory to the IP Inclusive Charter. EIP actively engages in diversity efforts and is committed to developing an attitude of openness for the benefit of all those working in the IP profession.
Overall purpose of the role:
This role will be working as part of the IT Desk Team based in our London office, delivering in-person and remote IT, telephony, and videoconferencing support services throughout the organisation.
You will be assisting with the day-to-day organisation and deployment of resources ranging from computer hardware/software, mobiles, and videoconferencing equipment in addition to the implementation of new processes. This is a technical position with a strong emphasis on internal customer support.
The following are the key areas of responsibility for the role:
1. Providing support for IT-related issues across all offices
2. Assisting with the configuration, setup, and upgrade of new and old computers (software & hardware)
3. Assisting with the general administration of the network
4. A flexible, “can do” approach is essential; the candidate will occasionally be expected to work outside of normal office hours
5. Promoting and maintaining excellent internal customer relations by dealing effectively and efficiently with matters that fall within your responsibility
6. Exhibiting excellent communication and listening skills while demonstrating empathy when dealing with staff
7. Maintaining a high level of confidentiality at all times and exercising discretion and good judgment when dealing with confidential matters
The IT Assistant reports to the IT Operations & Security Manager and is supervised by the IT Operations Supervisor.
Experience, skills & qualifications:
You will be comfortable working in a modern, fast-paced environment where you are given a level of autonomy to do your work.
Successful candidates will also be able to demonstrate the following:
1. IT-related qualifications (e.g. Microsoft, Networking, Security, Virtualisation)
2. Minimum of 6 months experience in a similar role, ideally in a professional services environment
3. Good knowledge of Windows Server, Active Directory / Entra ID administration
4. Good networking knowledge
5. In-depth knowledge of Microsoft products: Microsoft 365 Copilot, Windows 10/11, Microsoft Teams
6. Passionate about new technology
7. Good troubleshooting/analytical skills
8. Strong communication and interpersonal skills
9. Strong organisational skills including planning, prioritising, timekeeping, and meeting deadlines
The following skills would also be beneficial:
1. Experience with Microsoft 365 E5 security features
2. Knowledge of NetDocuments DMS
3. Knowledge of Microsoft Azure and SharePoint
4. Knowledge of Information Security (ISO 27001, ISMS)
Equal opportunities:
EIP is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice, or any other perceived differences.
Hybrid Working:
With our state-of-the-art paperless systems, we offer hybrid working, three days in the office and two from home. EIP’s employees also enjoy reduced business hours on the days when working from the office subject to there being no urgent work commitments.
#J-18808-Ljbffr