Blue Mountain Water has been established since 1989 and is one of the UK’s leading water cooler companies. The company has built up a reputation for excellent customer service with a personal approach. All their water is sourced from The National Forest in Derbyshire to guarantee premium quality water.
As an independent water cooler company, all their staff ensures a personal commitment to the level of service they provide to each customer. They are based centrally in the United Kingdom.
Blue Mountain Water offers customers an excellent choice of water cooler models, ranging from mains fed water coolers, bottled water coolers and desktop water dispensers.
Their friendly and professional service team will deliver your spring water direct to your water dispenser as part of our comprehensive service.
Are you looking to start or advance your customer service skills in 2025 and move your career forward? Then read on, as we have some fantastic opportunities with Blue Mountain Water, one of the UK's leading water cooler companies.
Job Role
As a Customer Service Administrator, you will be responsible for planning/scheduling deliveries and services to customers and problem-solving to ensure customers receive deliveries, services, and installations on time.
Your Key Responsibilities will include:
1. Working within the Customer Service Department to ensure daily deliveries are completed as planned and managing any issues to avoid delays to customers.
2. Making outbound calls to customers regarding replenishing their stock and booking the periodic maintenance and servicing of their equipment.
3. Processing incoming orders onto the customer database.
4. Responding to customers' queries to confirm deliveries (time, quantity, or any changes).
5. Providing customers with up-to-date information regarding any changes or delays in the delivery and servicing schedules (due to unforeseen circumstances) while maintaining good communication.
6. Resolving customers’ complaints (delivery or service problems) proactively and in good time.
7. Responding via telephone and email to incoming sales inquiries (quotes) and sale orders.
What skills will you bring to the job role?
* Ability to efficiently plan, prioritize, and organize daily tasks.
* Capable of making decisions and problem-solving.
* Competent with MS Office, especially with Excel.
* Excellent speaking and writing skills.
* Geographical knowledge of the UK motorway system (for route planning).
* Experience in a similar position preferably within the field of logistics or customer service is preferred, but not essential as training is given.
* Flexible and a quick learner.
Entry Requirements
GCSE or equivalent English and Maths (Grade 4) is desirable. Experience working in a customer service environment would be an advantage but is not essential.
Training to be Provided
You'll undertake the Customer Service Practitioner Level 2 apprenticeship standard, including Functional Skills level 2 English and Maths if required.
Things to Consider
The office location is 77 Wellington St, Birmingham B18 4NN. Please ensure that you can commute to this location. The working hours are Monday-Friday, 35 hours per week between the office opening hours of 09:00 and 17:00 with a one-hour lunch break. The pay rate for this role is the National Minimum Wage for Apprentices, currently £6.40 per hour, rising to £7.55 in April 2025.
Future Prospects
You'll have a recognized Customer Service Apprenticeship qualification, which could lead to the Customer Service Specialist Level 3 qualification. Apprentices in Customer Service often have the opportunity to explore wider roles in a business such as Sales, Marketing, Procurement, or Supervisor/Team Leader roles.
Location
BLUE MOUNTAIN WATER LIMITED
Blue Mountain Water Ltd, 77 Wellington Street,
Birmingham,
West Midlands, England.
B18 4NN
At a Glance
Working Week:
Monday to Friday 9 am to 5 pm
Duration:
12 Months
Possible Start Date:
03/02/2025
Application Close Date:
31/01/2025
#J-18808-Ljbffr