Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.
As a Lead Infrastructure Engineer for DWP Mobile Device Services, you will be a member of a highly motivated team that constantly drives for excellence, delivering world class mobile devices services for DWP colleagues. Product team has ownership of all aspects of DWP Mobile Device Services which includes software, hardware, infrastructure, support, service desk, budget, commercials and resources. You will work in a multidisciplinary team and will be part of the product leadership team.
With responsibility for all technical aspects of the Mobile Device Services product from infrastructure, device management, apps, physical devices, and supporting tooling, the role includes a variety of projects and daily activities supporting more than 16,000 active highly mobile users, with maximum service availability.
You will be an expert in your field, skilled in multiple disciplines, a role model in infrastructure operations and have proven experience in the design, development and support of infrastructure services. Responsible for defining medium to long term strategies for product, defining guidelines for the engineering community and leading their adoption across teams to deliver quality infrastructure solutions.
As Lead Infrastructure Engineer for DWP Mobile Device Services, you will lead the product’s technical strategy from vision through to delivery, to help deliver on key business objectives.
You will be specialising in Mobile Device Services, you will be a skilled leader and an expert in design, build and operations of network and mobile services for large scale organisations. You will be responsible for product technical strategy and direction for entire spectrum of enterprise mobile services including device management, infrastructure, apps, hardware and controls.
Working with representatives from across the Department, from operational staff delivering services to citizens through to Director level, technical and non-technical individuals, you must be capable of understanding business and user needs, and translating these into technical solutions, and vice versa. The role involves leading the safe, secure and productive use of Mobile Device Services across the Department and across government, and successful candidates will need to represent Mobile Device Services in various forums as a result.
You will be responsible for ensuring services/solutions being delivered are aligned to departmental and user needs, deliver value for money and are technically stable.
You will own the operational relationships with suppliers ensuring services and products are delivered aligned to industry best practice, regulatory and contractual requirements.
You will lead on delivering architectural and roadmap developments within mobile services area. You will provide specialist knowledge and experience to input into the wider digital infrastructure strategy and development roadmap.
You will lead the level 3 incident management engineering team and be the escalation point for all service-related incidents.
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