Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours
* Part time
* Job share
15 hours per week (Thursdays and Fridays - hours to be agreed with applicant)
Job ref 276-6975350-AC
Employer Queen Victoria Hospital NHS Foundation Trust
Employer type NHS
Site QVH
Town East Grinstead
Salary £24,071 - £25,674 per annum
Salary period Yearly
Closing 23/02/2025 23:59
Radiology Admin and Clerical Assistant
NHS AfC: Band 3
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We have an opportunity to come and join our amazing and dedicated radiology and clerical teams. The role requires contact with patients face to face and over the telephone.
The role will involve providing excellent patient focused support in terms of appointments and queries. The applicant will need to establish excellent working relationships with the radiology team and be able to work Thursdays and Fridays.
Main duties of the job
Using the radiology IT systems to:
* Create/change appointments
* Deal with queries from patients, clinicians, other healthcare settings
* Manage waiting lists
* Transfer images between healthcare settings
Face to face work will include:
* Dealing with Clinicians, Radiology team, wider trust staff
* Attending patients/ dealing with patient queries
* Directing the public
* Dealing with transport providers
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Detailed job description and main responsibilities
To provide administrative and clerical support for radiology, including reception duties. Working as part of team, including clinical staff, to deliver a responsive and high quality service to patients and other service users.
This role will primarily involve ensuring the imaging referrals are added to the waiting list and appointments arranged to ensure waiting times are not breached.
Person specification
Experience
* Willingness to take on new challenges
* Previous reception or customer service experience
* Previous NHS experience
* Experience of Radiology Information Systems (RIS)
* PAS experience
* Dealing with Public / customer faced roles
* Familiarity with a hospital environment
Knowledge
* Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
* Worked with previous NHS IT systems
* Dealing with data or records
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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