Main area: ITSM Analyst – Service Asset and Configuration Management
Grade: NHS AfC: Band 5
Contract: Permanent
Hours:
* Full time
* Flexible working
37.5 hours per week
Job ref: 914-BSA4865
Employer: NHS Business Services Authority
Employer type: NHS
Site: Stella House
Town: Newcastle Upon Tyne
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Closing: 27/11/2024 23:59
Job overview
Are you looking for an opportunity to play an integral role in the support of IT services to the NHSBSA and our customers? We are looking for an ITSM Analyst to join our team.
You will support the collection and maintenance of asset data feeding both asset management and configuration management. You will be based out of either Newcastle or Fleetwood, with occasional travel between the two locations.
Main duties of the job
* Support the development, introduction, transition and day to day operation of ITIL service management processes, engaging with business colleagues, internal/external suppliers and key stakeholders as guided.
* Support the adoption of Service Management policies, processes and procedures, ensuring they are in place for each function and are followed by all Service Providers with non-conformance reported and reviewed.
* Actively participate and contribute to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities.
* Keep abreast of new and emerging methodologies and standards to support innovative and creative delivery of business objectives.
* Support the Service Asset and Configuration Management (SACM) process in the identification, control, recording, reporting, audit and verification of service assets and configuration items.
* Complete daily SACM tasks in the ITSM tool SD+; support CMDB data validation with alternative data sources; support internal asset and configuration management audits and external audit; support data modelling and the analysis of CI relationships.
* Support the development of SACM processes and procedures, suggest areas for improvement and communicate SACM roles and responsibilities with stakeholders.
Person specification
Personal Qualities, Knowledge and Skills
* Knowledge of implementing or working under the ITIL V4 framework.
* Significant knowledge gained from working in a similar level role in an NHS or associated public sector environment.
* A general and broad knowledge of current issues and advances across all IT disciplines.
* Knowledge and experience required utilising Service Management toolsets.
* Knowledge of ITIL V4 Asset Management and Configuration Management practices and processes.
* Experience of using project implementation methodologies.
* Knowledge of the ITIL V4 framework in respect of other ITIL Lifecycles and processes.
* A detailed knowledge of ITSM principles aims and their application.
* Utilisation of Leading class IT Service Management tools.
* Experience of using agile software development tools.
Experience
* On-going Continuous Professional Development.
* Proven knowledge of Service Operations (e.g. Incident and Major Incident Management, Change Management, Problem Management).
* Managing contracted suppliers against a KPI and service management/improvement framework.
* Exposure to Asset Management and Configuration Management process and practice.
Qualifications
* ITIL V4 Certification to at least foundation level or appropriate ITIL bridge certificate.
* A-Level or HND In Computing related subject.
* Studying or have recently gained an IT related degree.
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group.
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