Job Title:
3rd Line IT Support Engineer
Wembley office based
Department / Contract no.
IT
Main Purpose of the role:
Support the Head of IT in providing a full IT Support service to the organisation.
Reporting to:
Head of IT
Key Relationships:
All Directors, Procurement Manager, Facilities/Office Manager, all external IT suppliers and external support providers.
Role and Responsibilities
We are recruiting for a 3rd Line IT Support Engineer to come on-board and assist with both BAU support and project requirements. The support engineer should possess varied technical support experience ideally in a multi-site, medium to large sized environments of approximately 1,500 users. The role requires a broad range of IT skills and experience covering all areas of Hardware, Software, and Applications along with excellent communication skills and a can-do attitude in a fast-paced, technical role on a steep learning curve. As a 3rd Line IT Support Engineer, it will be your responsibility to provide technical support and excellent customer service to our staff and clients.
Responsibilities / Essential Skills
- Responsible for providing both PC and telephone support to members of staff including employees working remotely.
- Creating, updating and resol...