Job overview
The Royal Marsden NHS Foundation Trust is the largest comprehensive cancer centre in Europe and a leader in the field of cancer care with a successful record of innovation in nursing care, pioneering new treatments and the development of anti-cancer drugs. We are seeking to recruit a full-time Academic PA post at the hospital’s Chelsea site. The successful applicant will play an integral role in supporting our Lung Services and a Professor's travel and diary management but may also be required to support across other clinical units. We are seeking enthusiastic and experienced individuals who enjoy patient contact and working in a friendly, multi-disciplinary environment. Post holders will be expected to deliver a high-quality service within a performance managed environment. You will work collaboratively to provide a full administrative service at a leading Cancer Centre which prides itself on clinical excellence.
Previous experience in an administrative role in a medical or clinical setting is required. Audio typing is required
Main duties of the job
The role of the Medical P.A. is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical P.A. has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether he / she also has an Administrative P.A. and / or a Medical Secretary(s).
Detailed job description and main responsibilities
1. Be the only secretarial member of staff working for the consultant, and hence will be required to cover a wide range of duties incorporating diary management and the co-ordination of all clinical / administrative / academic work
2. To proof read and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
3. To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
4. To open and action his / her own electronic and paper mail and that of the consultant team, at least once a day.
5. To establish and manage a bring-forward system.
6. To administer donations relating to charitable funds and the Consultant’s research account, in liaison with the Finance Department and in accordance with Standing Financial Instructions
Person specification
Education/Qualifications
Essential criteria
7. Good general education, educated to GCSE level or equivalent
8. Competent at Microsoft Excel, Word and Outlook
Desirable criteria
9. Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
10. European Computer Driving License (ECDL) or Equivalent
Experience
Essential criteria
11. Substantial previous medical secretarial experience
12. Experience of diary management.
Desirable criteria
13. Previous experience of training other secretarial staff
14. Previous experience of managing/ supervising staff
Skills Abilities/knowledge
Essential criteria
15. Audio typing skills (60 wpm min.).
16. Understanding of medical terminology (especially oncology)
17. The ability to communicate effectively in both written and spoken English to a wide range of people
18. Willingness and demonstrable ability to work as part of a team.
19. Evidence of ability and initiative to prioritise a busy workload
20. Evidence of ability to work without close supervision
21. Evidence of ability to handle sensitive information without compromising confidentiality
22. Evidence of commitment to delivering high quality customer service
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
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