Job Ref: INT22269
Branch: Residence Inn Manchester
Location: Residence Inn Manchester, Manchester
Salary/Benefits: £27,248 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/01/2025
Closing date: 16/02/2025
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include:
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food, beverage, and spa
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
A day in the life of…
As Reception Supervisor, you’ll be responsible for overseeing the Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include:
* Managing the front desk
* Handling guest complaints
* Managing reservations
* Ensuring that guest rooms and common areas are clean and well-maintained
* Assisting the head of department in training staff
* Enforcing guest service policies and procedures
* Maintaining positive relationships with guests
Most importantly, as Reception Supervisor, you’ll play a vital role in ensuring that guests have a first-class, comfortable, and enjoyable stay at the hotel.
What do we need from you?
* Leadership skills: Strong leadership skills to effectively manage and motivate the guest services team.
* First-class customer service skills: Excellent customer service skills to handle guest complaints and ensure guest satisfaction.
* Organisational skills: Organised with strong attention to detail to manage guest reservations and maintain a clean workspace.
* Knowledge of hotel policies and procedures: A good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Familiarity with common hotel computer systems and software is ideal.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
So, click apply today; we’d love to welcome you to our inclusive team shaping the future of hospitality.
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