Seasonal Duty Manager - YHA The Sill at Hadrians Wall Please Note: This role is only open to current employees of YHA England and Wales at this time. Duty Manager YHA The Sill at Hadrians Wall Flexible contract Minimum 25 hours per week £12.44 hour starting wage. Staff accommodation is available at a rate of £63.70 per week Friends, Romans, Countrymen; lend me your ears. YHA The Sill at Hadrian's Wall are recruiting for a new Duty Manager to bolster our ranks. As Duty Manager you'll be the chief centurion, assisting the Hostel Manager in all aspects of running this flagship 88-bed 4-star youth hostel that sits just a stone's throw away from the most breathtaking section of Hadrian's Wall. Each year, over 10,000 people from around the world set out to walk the Hadrian's Wall Path. They are drawn here by the beautiful scenery, the awe-inspiring history, the remote charm, and to sample the famous Northumbrian hospitality. They are joined by thousands of wide-eyed primary-school children who visit us for residential trips, supporting their learning and creating life-long memories. Could you be the person to welcome them? The position is demanding but, like all YHA positions, working with us is not just a job - it's a lifestyle. Walk out of the door and straight into the footsteps of the Legions. Hadrian's Wall itself, The Great Whin Sill, Sycamore Gap, Steel Rigg and the Pennine Way are all just a short walk from the hostel. Some of the UK's most important archaeological sites are on our doorstep, including Vindolanda, Housesteads, Birdoswald and the Roman Army Museum. History Buffs are in for a treat Our remote and tranquil countryside location is ideal for those looking to escape the hustle and bustle of city life. But rest assured, we're just 35 miles from Newcastle-upon-Tyne city centre, and well connected by bus and rail services. Work at a site with the environment at it's very heart - The Sill meets the highest levels of sustainability and was built using primarily local materials - it even includes a grassland roof to promote vegetation and biodiversity Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA’s staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more. What will you be doing as a Duty Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including: Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment. Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions. Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors. Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales. Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence. What Skills and Experience do you need to be a Duty Manager? Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests. To provide this service we are looking for candidates who have: Experience of working face-to-face with customers Experience in hospitality or customer service, including the management and delivery of a quality service Experience of managing a team – experience of leading others, providing guidance to members of your team (desirable) Food safety level 2 and APLH level 2 qualifications (desirable) Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form (it’s a short one, we promise). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. YHA Job Title: Duty Manager Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader