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Client:
Location:
Thornbury, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9ca55fbb2fc9
Job Views:
3
Posted:
13.04.2025
Expiry Date:
28.05.2025
Job Description:
* £per hour (depending on experience)
* Part-time permanent position – 8-hour shifts between 7 am and 11 pm (including weekends); full flexibility required
* An additional share of service charge and tips
* An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
* You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
* Checking guests in and out of the hotel, making reservations, restaurant bookings, and helping guests organize the best stay for them
* Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
* Use the Opera Front Office System to check in and check out guests and take payments.
* Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
* You will relish providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
* Excellent communicator and listener with a creative and positive attitude, able to address any of our guests’ requirements
* Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
Qualifications
* Experience in a similar role, ideally in a 4* or above establishment
* IT proficient with strong working knowledge of Excel & Microsoft Word; preferable experience on Hotels PMS
* Proficient in verbal and written English
* Capability to work across multiple projects efficiently and adapt accordingly
* A passion for excellent organisation and customer service skills
* Attention to detail and proficiency in verbal and written English
* Desire to exceed guest expectations
Additional Information
* An additional share of service charge and tips every month
* 28-day holiday including bank holidays (pro-rated)
* Additional paid day off on your birthday
* Complimentary stay at the castle after 3 months’ probation period successfully passed
* Training programmes via internal & external professionals and access to online training facilities
* Staff and family rates on hotel accommodation and discounts on food and beverage
* Recognition programmes
* Free uniform, meals whilst on duty, and free parking
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