Time left to apply: End Date: November 18, 2024 (9 days left to apply)
Job Requisition ID: JR75
Job Posting Title
Branch Manager
Job Description
Our branches are at the heart of our communities, our front line, where we meet our customers and go above and beyond to help them every single day. We pride ourselves on creating an outstanding customer journey, ensuring we are there to listen and offer face-to-face financial advice on our local high streets. This is why we have been crowned Best Regional Building Society for 7 years in a row!
As Branch Manager, you will lead your team to deliver great results and provide a consistently brilliant customer experience. You will coach, develop and inspire colleagues to maximise their potential.
You will have the opportunity to develop meaningful community relationships within the branch location. As Branch Manager, you will be instrumental in raising the profile of your branch and our Society. This could be anything from holding community talks and sessions to educate on all things financial to supporting local charities to secure community grants!
You will be responsible for ensuring the branch meets all legislative, audits, code of practice and internal control requirements. You will also be responsible for the oversight of cash management within the branch.
About You
As a credible people leader, you will have first-class communication skills and the natural ability to motivate and lead from the front. Your strong leadership, coaching, and mentoring skills will see your team maintain the very highest levels of customer satisfaction and customer advocacy we strive for.
Your experience of working in a customer-facing management role and achieving organisational KPIs will stand you in great stead to take the branch forward in achieving its goals.
We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.
As an inclusive employer and a part of a member-owned mutual, we aim to reflect the communities we serve. We encourage applications from candidates from a variety of backgrounds and life experiences. Individuality is good for you, good for us, and great for our customers.
About Us
Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.
The main purpose of our branches is the provision of reputable savings and mortgage accounts, which is underpinned by solid financial advice for those who live in and around our branch locations. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs.
We are always busy developing community spaces, supporting local groups and creating a long-term legacy to benefit our communities.
As an inclusive employer and member-owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe that everyone should feel valued, respected, and celebrated for who they are, and we want colleagues to feel this is a place they belong. A place to be you.
What do you get in return?
As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:
* A 35-hour weekly contract
* 25 days holiday each year plus bank holidays (increasing with length of service)
* Bonus Scheme (paid annually) - On target 5%, up to 10% depending on performance
* Colleague mortgage scheme and access to our financial advisors
* Pension scheme – up to 9% employers’ contribution
* Life assurance (4x salary) and income protection
* Access to a range of wellbeing benefits, including medicash scheme
* Electric car salary sacrifice scheme
* Cycle to Work scheme
* Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
* An extra day’s holiday for your birthday
* The option to buy and sell holidays
* Two paid volunteering days each year
* A broad range of learning and development opportunities
* Access to a range of high street and online discounts
* Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
* A wide range of recognition initiatives to recognise and reward great performance
Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible. If there are any ways in which we can provide support or make adjustments, we would love to discuss this with you. You can contact your Recruiter for this vacancy at Sarah.smith@newcastle.co.uk
Company:
Newcastle Building Society
Why work here?
People are the focus of absolutely everything we do. We believe in people, we care deeply about their hopes, their dreams and their wellbeing. And that applies equally to our customers, our communities and our colleagues – which means you, if you choose to work here. It’s important to us that you know if you join us, we will welcome you, respect you, encourage you and help you to achieve your goals.
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