Sales Receptionist/Front of House Role at Laser Me Out
Laser Me Out is a premier destination for laser hair removal treatments, offering cutting-edge services tailored to meet the unique needs of our clients. Conveniently located next to Baker Street station in the heart of London, our clinic is renowned for its welcoming atmosphere, state-of-the-art Soprano Titanium and Electrolysis technology, and highly skilled therapists.
Our mission is to empower individuals by providing bespoke treatments that enhance confidence and beauty. Since our inception, we have grown rapidly, achieving significant milestones and setting our sights on expansion across the UK and internationally.
We are currently looking for a dynamic and sales-oriented Receptionist/Front of House to join our growing team. The ideal candidate will thrive in a fast-paced environment, possess exceptional communication and organizational skills, and demonstrate a natural ability to upsell and convert leads into consultations. Your role will be pivotal in creating a welcoming and professional environment while driving sales and supporting the clinic’s operations.
Key Responsibilities
* Provide a warm, professional, and friendly welcome to all clients.
* Efficiently handle incoming calls, emails, and inquiries with a focus on converting leads into bookings.
* Actively upsell services and packages, highlighting promotions and benefits to clients.
* Encourage clients to book consultations and return for additional treatments.
* Maintain the cleanliness and organization of the reception area to ensure a professional first impression.
* Assist with administrative tasks such as managing appointments, processing payments, and overseeing stock levels.
* Collaborate closely with the team to provide exceptional client service and meet sales targets.
* Handle high-pressure situations with professionalism and efficiency while maintaining a positive attitude.
Requirements
* Proven experience in a receptionist or front-of-house role, preferably in the beauty or wellness industry.
* A strong sales background with the ability to upsell and meet sales targets.
* Excellent verbal and written communication skills with a persuasive and engaging approach.
* Familiarity with appointment management software (experience with Phorest is a bonus).
* Strong multitasking, organizational, and problem-solving abilities.
* Warm, bubbly, and cheerful personality with exceptional people skills.
* A proactive team player who thrives under pressure and can effectively handle busy periods.
* Availability to work full-time, including weekends.
* Immediate availability is highly desirable.
At Laser Me Out, we value our team members and offer a comprehensive benefits package designed to support both your professional growth and personal well-being. Our benefits include:
* Competitive Pay: £14 - £16 per hour (depending on experience)
* Performance-Based Bonus Scheme to reward your contributions to the clinic’s success.
* Commission Pay on sales, providing significant earning potential.
* Exclusive Employee Discounts on laser hair removal treatments.
* Health & Wellbeing Programme to support your physical and mental wellness.
* Referral Programs to reward you for bringing new clients to our clinic.
* Career Advancement Opportunities within a dynamic and expanding business committed to client care and innovation.
Why Join Laser Me Out?
* Work in a fun, supportive, and fast-paced team environment.
* Make a real impact on client experiences by helping them achieve their goals.
* Play a key role in the clinic’s growth and success while building your own career.
How to Apply
If you're passionate about delivering exceptional customer service, confident in your sales abilities, and thrive in a fast-paced environment, we want to hear from you!
Please submit your CV along with a cover letter detailing your relevant experience and why you’d be a great fit for our team.
To apply directly: lubna@lasermeout.com
Thank you for considering a career with Laser Me Out. We look forward to reviewing your application and potentially welcoming you to our growing family!
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Retail Health and Personal Care Products
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