Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements.
They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role.
Responsibilities:
* Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits
* Technical service projects and supportive technical data generation, developing and implementing testing programs
* Maintaining and populating central knowledge database for product and application information
* Updating, populating and maintaining the master data file
* Availability for site visits to support sales staff technically
* Manning technical helpline telephone and tech support inbox
* Updating CRM database, forwarding sales leads to relevant salespeople and distributors
* Preparation of presentations and materials
* Hosting webinars and training sessions and hands-on demonstrations
* Handling of product quality complaints
* Attending exhibitions
* Assistance in promotional video filming activities
* Creation and control of technical datasheets
* Writing of technical articles and product PR in collaboration with marketing department
* Technical content creation for blog, broc...