Job summary The Leigh Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis (bank/locum initially) to cover sickness and annual leave with a view to a permanent position in the future. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us We are a small, friendly GP practice based in north Leigh, part of the SS9 PCN group of practices. Benefits include the NHS pension scheme and minimum 33 days FTE annual leave (pro rata for part-time) with enhancements for long service. Date posted 01 February 2025 Pay scheme Other Salary £11.44 an hour Contract Bank Working pattern Part-time Reference number 8799 Job locations 194 Elmsleigh Drive Leigh on Sea Essex SS9 4JQ Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential GCSE/GCE English Mathematics Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. The role is initially to cover sickness and annual leave on occasions at short notice, the need for flexibility and reliability are essential. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Qualifications Essential GCSE/GCE English Mathematics Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. The role is initially to cover sickness and annual leave on occasions at short notice, the need for flexibility and reliability are essential. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address 194 Elmsleigh Drive Leigh on Sea Essex SS9 4JQ Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)