About the role At Sodexo we know how important our family of administrators are – keeping our site running smoothly for our guests and colleagues. We have a fantastic opportunity for an Administrator to join our prestigious team at Being the go-to person for our team, you’ll be super organised and assisting with a variety of tasks, from supporting reception duties to finance, invoices and payments as well as responding to email/phone calls. A few things about you We want you to bring your can-do attitude, flexible approach, and your great reliability with you, when you join us. Don’t forget to bring you excellent attention to detail and exceptional communication skills too Being a team player is important, but you’ll also need to be able to work well on your own Previous experience in a similar role would be ideal, but if you have great people skills, we’d love to hear from you Sodexo embeds a strong Safety culture in everything we do. There’ll be company procedures to follow alongside our Health & Safety practises so it’s vital that you’ll champion this. Package Description 40 Hours Per Week 5 Days out of 7 Per Week £12 Per Hour Many employee benefits, rewards and recognition. Main Responsibilities To assist with internal and external bookings, including payments, filing and correspondence. To assist with administrational tasks related to a matchday, providing each area with the necessary collateral. To assist with administrational tasks relating to the day to day business, recharges and billing for the client (NUFC and Newcastle United Foundation) To remain customer focused at all times, working to enhance events through upselling, recommendations and the highest level of customer service. To ensure office stationary is fully stocked Maintain printed records of weekly business and communication of 4 weekly events Quality management of data and CRM tools provided Update internal system with event notifications (Jostle) To liaise with event bookers as required, delegates and guests, with a clear focus on customer service Identify venue client needs and match to solutions Build working relationships with internal and external clients Efficiently handle any sales enquiries on Venue Director, ensuring accurate information is recorded and delivered in a timely manner Answer all incoming calls in a professional and efficient manner Assist sales team in hosting self-promoted events To prepare all necessary matchday collateral for corporate hospitality suites and sports bars. To liaise with external suppliers on the delivery of stationary or equipment pertinent to matchdays. To collate orders from both internal and external clients as required. Liaising with the Executive Head Chef prior to any menus being finalised, ensuring all information is correct. Ensuring each area is equipped with the relevant, up to date, information, making any adjustments or amendments as necessary. Adjusting any document templates or information listed as necessary over the course of the season. Responding to any queries regarding matchday collateral from Room Managers or the management team during a matchday. To complete any reasonable request. To comply fully with all regulations relating to Health and Safety:- Fire precautions and emergency procedures COSHH Hygiene and Food Safety The Ideal Candidate Essential: Confident and proficient in Microsoft Office. Polite and professional telephone manner. Previous experience in administration. Ability to organise, multitask, prioritise and work well under pressure. Adaptable to change and flexible in approach to work. Previous experience in a customer facing role. Excellent verbal and written skills Excellent time management Desirable: Experience working within sports and leisure or stadia. About The Company Sodexo Live We’re Experience Makers. And go-getters, fanatic foodies, and community pillars. At Sodexo Live build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive. We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. Because at Sodexo Live we’re so much more. Be part of something greater Why choose Sodexo Live – At Sodexo Live we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment. Globally Sodexo Live contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Other venues in the UK include Bateaux London, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library. Sodexo Live is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.