Property Manager
Slough
Permanent, full-time (37.5 hours per week)
About this role
Proactive Personnel are currently recruiting for a Property Manager for a new and exciting company that have burst on to the scene, this position is to manage an existing building and on-board future projects that are being built within this regional hub incorporating Bracknell, Windsor, Maidenhead and Reading. This position is ideal for an experienced property manager that can grow and develop with the company.
As the Property Manager you have responsibility for the day-to-day operational management and maintenance of the site/sites, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy. The successful candidate will manage a small team as well as a team of external contractors. You will take pride in ensuring the building is safe and secure, professionally managed, clean, presentable, and well maintained. As the Property Manager you have responsibility for the day-to-day operational management and maintenance of the site/s, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy.
What you will do
You will strive to achieve excellence in property management, maintenance and client management and contribute to positive customer experience for tenants and visitors, whilst building strong working relationships with staff and residents and ensuring the smooth running of the building.
This role reports to the Head of Property Services and you will be responsible for:
Property Management
Providing day-to-day operational management, site inspections and spot checks to ensure all running smoothly, providing advice and support to the team where appropriate
Ensuring exacting standards of cleaning and presentation of all internal and external communal areas
Overseeing maintenance activities and allocating work to contractors
Overseeing repairs to ensure completed on time and within budget
Liaising regularly with the H&S Manager to ensure that buildings are always H&S and fire safety compliant
Asset tracking and checks of stock coming in and out (furniture etc..)
Working with the Health & Safety Manager to ensure regulatory certificates for compliance are up to date
Arranging EPCs/ PAT tests for staff areas
Booking regular inspections and organizing property visits
Maintaining records and completing administrative tasks as required
Providing regular service updates to the Head of Property Services
Take ownership and responsibility for budget planning and business plans
Client Management
Promoting excellence in customer service and ensuring a friendly and welcoming service is provided to all visitors and residents
Maintaining positive and productive relationships with tenants
Managing tenant expectations regarding property matters and efficiently handling tenancy queries, issues, and complaints to resolution, following up as necessary
Ensuring recharging of tenants for repairs/maintenance is handled carefully
Building strong relationships with the lettings team to facilitate the service to tenants
Providing effective management of tenants into and out of apartments at the end of the tenancy – target turnaround within 5 days
Coordinating promptly with all parties when tenant’s keys are available so that apartment cleaning can be initiated
Managing access with tenants e.g., to complete maintenance.
Promoting local resident events
Managing the concierge and caretaking staff to ensure an efficient service is provided across the complex
General Management
* Attending quarterly defect meetings to ensure the ongoing maintenance programmed meets the needs of the building
* Supporting the Head of Property Services contract renewals and extensions and appointment of local contractors as required
* Liaising with contractors to ensure completion of works to high standard, time, and budget
* Monitoring and assisting in the management of the site budget to ensure activities (e.g., repairs or projects) are completed on time and within agreed costs
* Be on-call for any serious events
* Work flexibly, including travel to other sites
* Travel to other sites to assist with new developments as they become part of the portfolio
People Management
* Partnering with the Head of Property Services to recruit and select individuals to build a skilled, diverse, and cohesive team
* Managing, training, and developing the property team to ensure optimum performance, a motivated team and standards met (probation and performance reviews, 121s and feedback)
* Inducting and training new starters, ensuring ambitious standards are achieved from the start
You will be required to carry out other duties to assist the team during busy periods
You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).
About you – your experience, knowledge, and skills. Ideally you will have:
Qualifications in Health and Safety, ARLA (desirable)
Property or Facilities Management or Supervisory experience in commercial properties. Experience of working on new builds or residential blocks would be an advantage
Proven experience of positively managing and motivating a small team and creating an inclusive environment (team meetings, 121s, feedback and difficult conversations)
Experience of planned preventative maintenance, building and grounds maintenance, auditing, and quality control
Experience of working with contractors and suppliers and monitoring of service standards
Working knowledge and understanding of Health & Safety in the workplace
What we offer
As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take immense pride in our buildings, we offer:
A competitive salary of £40,000 – £45,000 (7 years experience for higher rate)
Discretionary bonus
25 days holiday + 8 bank holidays (pro-rated if part-time)
Personal Pension Plan (salary sacrifice available)
Employee Assistance Program
Life Assurance
Optical vouchers
Cycle and Tech schemes
If you are interested in this role or you would like to know more please apply or call Antony on (phone number removed) to discuss