Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. The Opportunity We are seeking a Business Readiness Manager who can confidently lead and manage delivery of Operational Change within a functional area, ensuring the effective management of implementation activities required to successfully deliver all types of change. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits You’ll be: Managing the interface between the central change team, client, IT, 3rd party suppliers, front and back office teams to ensure successful implementation of operational change Collaborating and influencing key stakeholders to ensure the operational change is planned and delivered effectively and on time Collaborating with Programme and Project Managers to develop the implementation plans for each project to ensure successful delivery within regulatory standards and change framework Leading and coaching your team of direct reports to deliver their readiness activity, change processes, change strategy and personal development Engaging, maintaining and sharing regular updates on readiness activity across a range of stakeholders including client, SLT, and 3rd parties You should apply if you: Have previous financial Services experience Have proven track record of delivering large projects / programmes Are well-versed in writing and delivering project plans Understand key accountabilities in change delivery and adoption Have a good attention to detail and high-quality outputs needed Are a fast learner who is adept at problem solving, and conflict resolution