We are actively building diverse teams and welcome applications from everyone. Role: Application Certification and Discovery Engineer Location: Stevenage (SCC operate hybrid working, which comprises of a mix of office and home working) Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am – 5.30 pm Monday – Friday Interview Process: 2-stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose: To receive and manage through to completion the Application, Certification & Discovery Requests for either new applications or changes and upgrades to existing packages. Plays a critical role in ensuring stability, security and efficiency of our Windows based end user systems. This is an exciting opportunity for a passionate professional to manage and evolve within the Application Packaging and Deployment team. Key responsibilities: Follows established protocols to identify, register, and categorise incidents Prioritises and categorises incidents based on severity and impact Gathers incident details for swift resolution and assigns incidents to the right support teams Ensures accurate data collection and analysis for trend identification Facilitates collaboration among different teams for efficient incident resolution Monitors incident status, provides updates, and generates reports for process improvement Maintains thorough documentation and contributes to knowledge bases Conducts post-incident analysis to prevent recurrence and implements corrective actions. Skills and experience: Excellent attention to detail. Good troubleshooting skills. Knowledge of Microsoft desktop operating systems up to and including WIN10. Windows support and configuration experience. Ability to communicate with customers at all levels in a professional and articulate way. Basic knowledge of VBScripting. Basic knowledge of PowerShell scripting. Mentor for other team members for training for Discovery, SCCM\MECM scripting, etc. Experience writing technical documentation. Knowledge of MSI installers and automated installs. Good knowledge of SCCM – importing applications, collections advertisements, Group Policy and local permission setting knowledge. SCCM software management and deployment. Knowledge of MSI and/or App-V technologies Experience with both VMware and Hyper-V environments, server and workstation. Experience of maintaining a DML, naming conventions and standards to store documentation and media for easy retrieval and identification. About You About Us SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/ Sustainability at SCC - https://www.scc.com/sustainability-at-scc/ Life at SCC - https://www.linkedin.com/company/scc/life