Looking to join a dynamic and supportive team where your organisational skills and customer service shine? Become a key part of a growing business as their next Hire Desk Controller!
Hire Desk Controller
Widnes, Cheshire, WA8
* Full time, Monday – Friday (8am – 5:30pm)
* Permanent position
* £32,000 - £35,000 per annum
Please Note: Applicants must be authorised to work in the UK
Our client is a respected leader in the construction industry, celebrated for their commitment to customer satisfaction and strong team values. With decades of industry experience, they have built a trusted name based on quality, safety, and reliability.
The Role
As a Hire Desk Controller, you’ll be at the heart of the company’s operations, ensuring the smooth and efficient coordination of equipment hire to clients and internal teams.
Key Responsibilities:
* Handle incoming enquiries via phone and email regarding equipment hire
* Process hire orders efficiently and accurately
* Schedule deliveries, collections, and exchanges of equipment
* Liaise with drivers, yard staff, and the transport team to ensure timely service
* Maintain accurate records using the internal hire system
* Provide exceptional customer service and resolve any hire-related issues
* Monitor equipment availability and proactively manage hire fleet
* Build strong relationships with clients and suppliers
Benefits:
Join a company where your contribution matters. Alongside a competitive salary, you'll enjoy:
* A supportive, close-knit team environment
* Company pension scheme
* Opportunities for career progression and training
* Free on-site parking
* Recognition for hard work and dedication
The Ideal Candidate:
You’ll be a confident communicator with a keen eye for detail and a passion for delivering excellent service. About you:
* Previous experience in a hire desk, rental coordination, or customer service role
* Knowledge of the construction or plant hire industry preferred
* Strong organisational and time management skills
* Excellent telephone manner and interpersonal skills
* Proficient in Microsoft Office and hire management systems (e.g. Syrinx or similar)
* Ability to work calmly under pressure and juggle multiple tasks
* Proactive and problem-solving approach to work
* Must be able to effectively plan and coordinate vehicle routes, ensuring timely deliveries and collections while considering traffic, road conditions, and client requirements
If you're ready to take control of your career, apply now and become an integral part of this growing business!
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
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