Due to exceptional growth T&K Associates are currently recruiting on behalf of our Client in Loughborough, for an experienced Customer Service Advisor to join their team on a full-time permanent basis. As a Customer Service Advisor, you will act as the first point of contact for the Customer and will deal with all enquiries into the business in a professional manner and will be required to provide the Customers with a highly effective and reliable Customer Support team. The customer support team is critical to the success of our client, so for us its vital to find the right person to complement and enhance the existing team. So, we are looking for someone with experience in a fast-paced environment with a passion for what they do. Customer Service Advisor Details & Benefits; £25,000 per annum attendance bonus Fantastic annual bonus scheme based on Company profit Monday to Friday 8.30am-5.30pm with some flexibility needed Company health scheme 23 days holidays bank holidays – rising with length of service to a maximum of 25 days Company pension scheme Free parking Lots of Company social events Cycle to work scheme Customer Service Advisor Job Details; Receiving and processing sales orders received over the phone and electronically Working closely with other internal departments including sales and distribution to ensure the customer is keep fully up to date regarding their order, with the objective of ensuring they receive the best service possible Liaising with customers and dealing with customer enquiries, pricing queries and amending orders Supporting the operations manager with enhancing systems and process and formulating new ways of doing things to enhance the customer experience Customer Service Advisor Person Specification. At least one year experience working in a front line fast paced customer support role would be preferable Experience of systems and processes from previous employers in a business-to-business environment Customer service training and skills Excellent communication and interpersonal skills. Excellent rapport building skills Attention to detail and accuracy for sales order processing The ability to work as part of a team that strives to continually improve its service Strong problem-solving skills and the initiative to take ownership of an issue Tenacity and the ability to see things through Strong time management skills and the ability to manage your workload effectively You should be proficient in Microsoft packages including Word, Excel and PowerPoint. Excellent written and verbal language is required. This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more