Job Description We're hiring for an experienced Business Analyst who will have responsibility for both analysis and design on relevant projects, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle. What you’ll do: Develop a deep understanding of the esure app, its AI-driven capabilities, and the customer experience. Analyse customer insights, MI, and complex business challenges to identify pain points and AI-powered opportunities. Collaborate on innovative solutions and drive them from concept to execution. Support the design, documentation, and build of the app experience, working closely with Caura and product teams. Partner with the Product Owner to refine and enhance the product backlog. Map current and future state journeys, processes, and value streams to align with our strategic goals. Conduct in-depth change impact assessments and ensure successful transformation delivery. Maintain strong relationships with stakeholders and ensure effective communication across all levels