Field Service Engineer - CCTV
Are you an experienced engineer seeking a dynamic and varied role? We are looking for a Field Service Engineer to handle daily fault requests, planned preventative maintenance duties, and out-of-hours reactive tasks. Working with high-end integrated systems and advanced technologies, you will support a broad client base, ensuring critical sites remain secure and operational.
This role requires flexibility, a proactive attitude, and the ability to work away from home when needed. You will be part of a collaborative team of remote engineers, all with strong technical expertise and a commitment to supporting each other.
Key Responsibilities:
* Provide a reliable, courteous, and effective service to clients.
* Maintain a professional image with high standards of dress and customer communication.
* Update the helpdesk with call statuses after service visits.
* Demonstrate high personal performance and support colleagues as required.
* Participate in the call-out rota.
* Maintain and repair complex analogue and digital CCTV systems across diverse environments, including public highways, shopping centres, and control rooms.
* Maintain and repair multi-site access control systems.
* Support and maintain perimeter detection systems.
* Conduct planned preventative maintenance activities.
* Handle occasional overnight stays as required.
Skills & Personal Qualities:
* Analytical thinker with a methodical approach to problem-solving.
* Strong organisational skills and the ability to work independently.
* Excellent communication and customer service skills, including a confident telephone manner.
* Flexible and adaptable, able to multitask and work to tight deadlines.
* A team player with a willingness to share knowledge and support colleagues.
Qualifications & Experience:
* Strong knowledge of CCTV, IT, and PID systems of varying scales.
* Experience with access control systems, including site mustering.
* Familiarity with DVR and NVR systems.
* Capability for on-site repairs.
Desirable Knowledge Includes:
* PID systems
* Galaxy alarms
* Cortech GUI
* CEM access control systems
* Synergy
* Video matrix systems
* IP systems and networks
* RAID recording systems
* First-line repairs on gates and barriers
Benefits:
* Flexible working
* Bonus
* Healthcare
Interested? Please Apply Now!
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