Associate Director, CRM Business Analyst
Associate Director, CRM Operations - Platform Integration, Data Stewardship, and Contract Lifecycle Management
Fitch Solutions is seeking a Senior Associate focused on integrating vendor platforms, managing contact data, and overseeing contract lifecycle management within our CRM system, Salesforce. This role is ideal for a Junior Business Analyst eager to advance by leading integration projects and enhancing data stewardship and contract processes.
What We Offer:
* A chance to be part of a rapidly growing company with a team-focused, performance-driven culture.
* Experience working closely with senior leaders in a key role that influences revenue strategies.
We'll Count on You to Accomplish (Key Results Area):
* Manage integrations of vendor and add-on platforms with Salesforce to enhance our sales enablement tech stack.
* Oversee the quality and accuracy of contact data within Salesforce, ensuring adherence to data governance policies.
* Implement and manage contract lifecycle management processes, ensuring efficient tracking and renewal of contracts.
* Gather requirements, write user stories, and conduct testing for new and existing platform integrations.
* Collaborate with stakeholders to ensure seamless integration and functionality of CRM systems.
* Assist the sales enablement team in the rollout, training, and adoption of new integrations.
* Maintain and update integration documentation for clarity and accuracy.
* Drive continuous improvement by identifying opportunities to streamline and enhance integration and data management processes.
* Monitor integration performance and troubleshoot issues to ensure optimal functionality.
* Coordinate with IT and third-party vendors to manage implementation timelines and deliverables.
What You Need to Have:
* Basic experience in CRM Operations and platform integrations, particularly with Salesforce.
* Experience with data stewardship and contract management processes.
* Familiarity with API management and data mapping techniques.
* Strong problem-solving skills with the ability to troubleshoot technical issues.
* Understanding of agile methodologies and product backlog management.
* Strong communication skills and the ability to work with cross-functional teams.
* Eagerness to learn and develop expertise in CRM systems, integration processes, and data management.
What Would Make You Stand Out:
* Familiarity with integration tools and platforms.
* Experience in data management, including CRM analytics and data governance.
* Knowledge of contract lifecycle management tools and practices.
* Experience in supporting user adoption and training initiatives.
* Knowledge of Salesforce AppExchange and related ecosystem.
* Experience in managing stakeholder expectations and delivering user-friendly solutions.
#J-18808-Ljbffr