Who are we
The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities
It’s the moment that guests walk into the Hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. You’ll deliver a great guest experience by creating memorable experiences for our guests. As a Room Attendant you’ll clean and service guest rooms so everything is spotless and prepared for guests.
* Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
* Handle and store chemicals in line with hotel regulations and company policies.
* Greet and acknowledge guests wherever possible to deliver a great customer experience.
* Notify your Supervisor when service is complete so rooms may be sold or occupied.
* Report any guest requests or room maintenance requirements immediately.
* Respond to guest complaints, special requests and take action to ensure guest satisfaction.
* Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping,
* Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
* Report, turn in, and/or log all lost and found items according to established procedures.
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
* May regularly assist with deep cleaning projects and may have turndown duties.
* Any other tasks as assigned by your Line Manager.
Key Requirements
* Flexible and team-minded
* Willingness to work in shifts and on the weekend
* Reliability, endurance and high motivation
* Independent, organized way of working
* Passion for the profession
* Accurate work with a view for details
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum pro-rata
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Meals on duty
#J-18808-Ljbffr