Demand Forecasting Analyst, Salary fixed - £31,759
Flexible UK Locations with FlexFirst hybrid working
Overview
As a Demand Forecasting Analyst you'll be accountable for forecasting all customer contact across the short- and long-term range for Customer fulfilment, including analysing the impact on business initiatives and changing environments.
(Office attendance circa twice per month, subject to team/business meetings).
The Role:
* Production of long- and short-range forecasts across all Customer Fulfilment journeys (Voice, Chat, Complaints, WhatsApp, social media etc) including outbound contact
* Managing the demand propensity models, linked to internal and external data sources, to create all workload demand forecasts
* Review the demand implications of proposed business changes/initiatives to support identifying risk/opportunity associated
* Working with Customer & Commercial partners to understand new products & propositions impacts on demand
* Supporting the operation of modelling against demand planning scenarios to support risk assessments and mitigation planning
* You'll be collaborating effectively with Field Planning function to ensure latest field position (forecast lead times, reschedule rates and ASV mailing) are reflected in to demand forecasts
* Identifying, analysing, and interpreting trends or patterns to prepare ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) to support business decisions
The Person:
* Prior experience of using Forecasting Tools and software for a large-scale operating model
* Power BI experience
* Knowledge and experience of Data management & analytics
* Have worked within a Data modelling, design, and visualisation role previously
* Understand Demand Management or have worked within a similar role across resource planning
* Good knowledge or experience within Benefits analysis
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