Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our client in Marlow are seeking a dedicated Customer Service Advisor to join their team. As Customer Service Advisor, you will be the first point of contact for customers in a consumer focussed environment, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company. Key Responsibilities: - Engage directly with customers via telephone or electronic communication - Manage direct customer orders following the internal sales order process meticulously - Address and resolve general and order-specific customer enquiries promptly and effectively - Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures - Provide support with order status updates and delivery tracking queries Skills and Experience Required: - Previous experience in a Customer Service role is essential ideally in a business to consumer contact centre - Proficiency in CRM systems, preferably SalesForce or SAP - A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service - Exceptional communication skills, both oral and written Company Benefits: - Hybrid working after probation - Private Medical Insurance - Private Dental - Family Discounts - 25 Days Holiday Bank Holidays - Plus lots more