Wholesale Service Desk NHH Network Advisor
Apply remote type Hybrid Working locations Snodland, Kent time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 2, 2025 (6 days left to apply) job requisition id JR100171
Summary:
Managing network queries and other complex Market queries received by the Wholesale desk on non-household customer’s water supplies. To establish a close working relationship with business retailers ensuring all their customers receive a high standard of service.
Ideally educated to A level standard or equivalent. Have previous demonstrable experience of managing people in a Customer Service Centre environment and have good Operational knowledge. Good general IT skills in Microsoft, communication and organizational skills.
Main responsibilities:
* To liaise with Developer Services Voids and New Connection teams to ensure that all Non household supplies are correctly allocated to the Market.
* Ensuring all network queries are fully investigated and resolved ensuring that Arcweb, finance, Maximo and the Market are updated to reflect any changes.
* Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator.
* To coordinate the day to day tasks of the Wholesale field technician, ensuring maximum efficiency.
* To ensure an excellent standard of customer services is provided to Business Retailers by assisting in technical enquiries received by either writing or telephone.
* Proactively monitor work queues to ensure wholesale service level requirements are met.
* Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity.
* Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
* Attend and contribute to team meetings with team, peers and colleagues.
You'll need:
* Able to train at Snodland Kent initially in standard office hours for a minimum of 3 weeks (dependant on progress).
* Able to work from the Snodland office when required (minimum of 2 days a week).
* Have a strong internet connection to allow home working.
* You’re passionate about customer service.
* Knowledge of water supply networks useful but not essential.
* Understanding of the Non Household Retail Market is desirable but not required.
* You communicate positively in an extremely busy working environment.
* You enjoy problem solving and determined to find the best solutions.
* You’re able to make decisions quickly and be able to multitask.
* Have 4 GCSE passes (or equivalent), including Maths and English. An NVQ Qualification Level 2 or above in Customer Service/Business Administration is desirable.
* You’ll possess excellent computer skills and the ability to flex between different computer systems.
Benefits package:
* Excellent Stakeholder pension scheme, up to 10% employer contribution.
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
* Flexible annual leave policy to buy or sell holiday leave.
* Paid volunteering days.
* Cycle to work scheme.
* Health cash plan.
* Life assurance.
* Wellbeing related benefits.
What can you expect from your recruitment?
* To apply for this position, please submit your CV on our career’s website.
* It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
* Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
If this sounds like the opportunity you’ve been looking for, apply now!
Compensation package:
£25,085 after probation + potential bonus of £1,800 per annum subject to performance.
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