JOB PURPOSE: To maintain and repair all above-ground sanitaryware and general plumbing in ASDA stores and to maintain and clean all surface and foul water drainage systems in Asda stores to pre-determined standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy. KEY ACCOUNTABILITIES To represent the company in a professional manner at all times and develop a good working relationship with the IST and ASDA colleagues. To complete the PPM schedules within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures. To respond promptly and positively to service call requests from the Helpdesk and to assess the requirements of the job and carry out repairs as and where necessary. To prioritise maintenance and repair work to achieve agreed timescales and response times. To order spares to the laid-down procedures. Where necessary to procure essential parts and materials and to liaise with the GSM in order to affect the repair and minimise disruption in the store. Where the sanitaryware or general plumbing/drainage is beyond repair, to make recommendations to the RFM regarding suitable replacement/alternatives. To attend cell meetings as and when required. To carry out surveys and complete reports as required by the Head of Plumbing and Drainage To assist Plumbing/Drainage Engineers in other areas when requested to do so by the Head of Plumbing and Drainage. To ensure all tools and equipment necessary (as per company tool list) to complete maintenance and repairs are available and serviceable at all times. To supervise, monitor and control the work, attendance and timekeeping of the Plumbing/Drainage Trainee’s to ensure quality standards and efficiency is maintained. To ensure all staff are aware of and understand company practices and procedures relating to plumbing/drainage systems. To attend training courses as and where necessary and to ensure personal and plumbing/drainage team job skills keep pace with technical developments. To comply with the company Health and Safety Policy and ensure all stores adhere to water/effluent/environmental byelaws at all times. To work with company and ASDA colleagues to ensure laid-down standards of quality are maintained at all times. To comply with any other reasonable request or instruction from the Regional Engineering Supervisor or Regional Facilities Manager KEY PERFORMANCE INDICATORS: Quality of repairs and maintenance Speed and efficiency of work Response to service call requests within agreed response times Achievement of PPM schedule within agreed timescales Stability and motivation of staff (incl. staff turnover) Timeliness and accuracy of written and verbal reports Maintenance of Health and Safety policy Customer and colleague relationships and feedback.