The Service Engineer will work in the Car-O-Liner UK organisation with the main purpose of driving the Service needs, installations and support of Car-O-Liner equipment. He/she will visit customer’s locations and carry out servicing and calibration checks to Car-O-Liner’s Total Bodyshop Solutions in Joining, Measuring, Straightening and other manufacturers collision repair equipment keeping in premium condition to deliver on Customer Satisfaction, expectations, requirements and always looking for future/new business opportunities (servicing and sales).
He/she will be working closely with the Aftermarket Manager, Service Engineers and Technical Sales Representatives, operating as a commercial crew in a constant journey of customer satisfaction. Furthermore, he/she will work closely with the Internal Support organisation to secure a premium service experience for the customer, providing service and spare parts from the installation all the way through to the aftercare support for all current and potential customers to maintain a high level of customer service.
The Service Engineer will report to the Aftermarket Manager for Car-O-Liner UK unless otherwise instructed.
Main Responsibilities
* Execute and Develop the Car-O-Liner Service/Sales needs and opportunities in the UK Market
* Execute product and solution demonstrations in cooperation with the Technical Sales Representative
* Execute installations of equipment and start-up training to deliver customer satisfaction
* Execute Service, Warranty and Calibration activities according to Car-O-Liner service bulletins and instructions
* Administration of Service Activities, Invoicing and Servicing/Training/Sales opportunities in the CRM (Customer Relationship Management) system and engage fully in regular internal Meetings
* Actively work to increase the service, training and repair business potential at the Customer’s site.
Required Qualifications
* Fluent in English, both spoken and written
* Hold a full UK driving license
* Personal situation that allows extensive travel within the UK
* Customer focused and able to deliver on promises
* Competent experience within mechanical and electronical engineering
* Good technical knowledge of the collision repair industry and car manufacturing requirements
* Sound understanding of health and safely requirements around the workplace
* Comfortable with PCs in general and Microsoft office
Personal Qualities
* Reliable, punctual, positive, empathetic and courteous
* Self-motivated, self-learner, driven by RCI (Rapid continuous improvement) and accountable
* Ability to drive and organise yourself to meet logistical challenges, efficiency needs, effective in time management and able to work to deadlines
* Good organisational skills
* Ability to represent the Brand in a good way, according to our values and ethics
Snap-on Equipment is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws.
Snap-on strictly prohibits and does not tolerate discrimination against applicants, associates, or any other covered persons for any reason, including race, ethnicity, religion, color, national origin, sex, age, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.
#J-18808-Ljbffr