Looking for a hybrid role with a global organisation? A welcoming environment that can provide career progression? Benefits 25 days holiday bank holidays Pension scheme match up 7% Free Parking WFH 2-3 days a week Learning and Development support Employee recognition schemes The Role: Act as the first point of contact for customer inquiries, ensuring a smooth and efficient order process from receipt to delivery. Enter customer and purchase orders onto the existing ERP system and provide timely acknowledgments. Provide regular updates to customers on the progress of their orders. Expedite sales orders through internal processes and resolve any issues promptly to avoid impacting customer service or product delivery. Collaborate with the Territory Sales Manager to support customer needs and enhance satisfaction. Compile quotations via CRM (Salesforce) for specific enquiries related to Energy products and IAQ parts. Maintain the existing customer database and manage stock count and SIOP reviews. Produce reports detailing outstanding orders and work with team members to continually improve processes and customer satisfaction levels. You: Proven experience in a sales admin/coordinator role. Experience in a manufacturing/engineering company and knowledge of ERP SAP – SAP 4 Hana and CRM (preferably Salesforce). Knowledge and experience of working with an ERP system. Comfortable working on multiple projects simultaneously. Excellent MS Office/ERP skills and a high level of English communication skills including face-to-face, telephone, and written.