Are you passionate about delivering exceptional service and supporting customers through meaningful experiences? We are recruiting on behalf of a valued client for the position of Customer Service Administrator, where you'll play a vital role in guiding new customers through their journey, from onboarding to ongoing engagement within the care sector and the role will be based in Wellington and access to own transport is essential. This permanent position is paying an annual salary of £26,000 About the Role As the primary point of contact for new customers, you'll assist with enquiries, provide key information, and coordinate essential steps like booking assessments. You'll also maintain accurate records and work closely with operational teams to ensure a smooth transition to active service delivery. What You’ll Be Doing: Welcoming new customers and guiding them through the onboarding process. Responding to enquiries with clear, empathetic, and accurate information. Sending out tailored information packs to meet individual customer needs. Scheduling assessments and coordinating resources for seamless customer experiences. Keeping detailed, up-to-date records in the CRM system. Monitoring onboarding progress, ensuring all steps are completed efficiently. Collaborating with internal teams to provide a smooth handover to active care. Proactively addressing customer concerns and resolving any issues. Sending e-mailshots Posting letters Keeping track of customer and employee birthdays What We’re Looking For: We need someone with: Strong communication skills – you can build trust and rapport effortlessly. A excellent telephone manner Organisation and attention to detail – you’ll juggle tasks with precision. A proactive problem-solving approach – you anticipate needs before they arise. Experience in customer relations or administration (ideally within care services). A solid understanding of the care sector to support customers and their families. Familiarity with CRM systems Knowledge of GDPR and best practices for managing customer information. What You’ll Bring: A customer-focused mindset with a passion for exceptional service. Strong relationship-building skills and a desire to make a lasting impact. A positive and adaptable attitude, thriving in a fast-paced environment. Eagerness to learn and improve processes for the benefit of customers. ⏰ Working Hours: Full-time, 40 hours per week Monday to Friday, 9am–5pm Why Join? This is more than a role – it’s an opportunity to make a difference. You'll help customers navigate a critical time in their lives, creating a lasting positive impact. Apply today and start a rewarding journey in customer relations. Together, we’ll support families and individuals with care they can count on