Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our team as a Product Support Account Manager and be part of a company that values your contributions and supports your growth.
Job Description:
In this role, you will manage a portfolio of Industrial and Waste customer accounts across the South of the UK, focusing on developing and growing revenue opportunities. You will be responsible for maintaining regular call cycles, preparing and submitting monthly forecasting reports, and acting as a primary contact for customers.
Key Responsibilities:
1. Manage Customer Accounts: Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.
2. Drive Revenue Growth: Identify opportunities to grow revenue and achieve annual parts and service sales targets.
3. Plan Call Cycles: Maintain regular call cycles (weekly, monthly, or quarterly) to keep in touch with customers and foster strong relationships.
4. Report and Forecast: Prepare and submit monthly activity and business forecasting reports to help guide our strategic goals.
5. Utilize Tools: Use the Finning market analysis tool to identify new, lapsed, and campaign opportunities, and convert leads generated by the Inside Sales Team.
6. Customer Point of Contact: Act as a primary contact for customers, stakeholders, and influencers, promoting Finning support services and resolving any issues promptly.
7. Collaborate Across Teams: Work closely with other Product Support Sales Managers and internal teams to maximize opportunities across Product Support and New Sales.
8. Mentor and Guide: Provide guidance and mentoring to Inside Sales Representatives (ISRs) and Product Support Representatives (PSRs) to support their development.
9. Market Awareness: Stay informed about competitors and market trends to support new product and campaign developments.
What We’re Looking For:
1. Proven experience in sales and customer account management.
2. Excellent communication and relationship-building skills.
3. Ability to work independently and as part of a team.
4. Strong attention to detail in planning and reporting.
What We Offer:
1. Competitive salary, attractive commission and car allowance.
2. 25 days holiday, life insurance, up to 7% pension.
3. A supportive and collaborative work environment.
4. Opportunities for professional growth and development.
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about sales and customer experience, and are ready to take on a new challenge, we want to hear from you.
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