Job Advert: Bookings Administrator
Location: Crawley, West Sussex
Hourly Pay: £11.71 - £12.81 per hour
Hours: Weekly rotation – 8am until 4pm then 10.30am – 6.30pm with 1 weekend day worked each month and a weekday back in lieu
Days of work: Monday to Friday
Role Type: Temp to Perm
First Recruitment Services are delighted to be supporting our reputable client in their search for a Bookings Administrator on a temp to perm basis. This is an excellent opportunity for an individual who has experience within the healthcare sector, and the ability to provide exceptional customer service.
Booking Administrator Duties:
* Act as the first point of contact for all patient enquiries face to face and on the phone
* Responsible for scheduling outpatient appointments, alongside any and all associate appointments according to clinical urgency
* Ensure that the vetting process is followed in-line with departmental policies, for all new referrals
* Liaising with patients professionally and within the accurate timeframes
* Ensure each patient is treated as an individual, making sure any individual needs and requirements are met
* Liaise with medical, allied health professionals and medical staff as required
* Responded to patient queries and concerns within a timely manner, escalating to team leaders and/or line managers as appropriate
* Responded to correspondence within the correct time frame
* Have a c...