About Us:
My Four Wheels is the UK's most trusted and fastest-growing driving school, dedicated to providing exceptional training for our driving instructor trainees. We take pride in our strong team culture, customer-first approach, and commitment to excellence.
The Role:
As an Account Manager, you will play a key role in ensuring the satisfaction of our driving instructor trainees. You will be responsible for supporting their journey, resolving any issues they may encounter, and maintaining high levels of customer satisfaction. Working in a fast-paced environment, you will collaborate closely with the Training Manager and wider team to provide a seamless and supportive experience for our trainees.
Key Responsibilities:
* Act as the main point of contact for driving instructor trainees, ensuring a smooth and positive experience.
* Proactively address and resolve trainee concerns with a problem-solving mindset.
* Maintain strong relationships with trainees, providing ongoing support and guidance.
* Work closely with the Training Manager and wider team to enhance customer satisfaction.
* Maintain accurate records and track trainee progress.
* Contribute to continuous improvement initiatives within the department.
What We're Looking For:
* Strong customer service experience is essential.
* Excellent problem-solving skills and a proactive, can-do attitude .
* Ability to work effectively in a fast-paced environment .
* Strong communication and interpersonal skills.
* A team player who thrives in a collaborative environment.
* Good organisational skills with the ability to manage multiple tasks.
What We Offer:
* Competitive salary with great benefits.
* Career progression opportunities within a growing company.
* A hybrid working model for better work-life balance.
* A dynamic and supportive team culture.
If you're looking for a rewarding role where you can make a real impact in a thriving company, we'd love to hear from you! Apply today and be part of the My Four Wheels journey.
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