IT Service Lead – Manchester
Join a leading distribution firm in Manchester as their brand-new IT Service Lead! This is a fantastic opportunity to build and shape a key function within IT—one that’s set to become a major player in the company's future.
What’s in It for You?
* Salary: £40-45k
* Bonus: Typically 10-12%, based on company & personal performance
* Car Allowance: £5k
* Hybrid Working: 2 days in the Manchester office, occasional travel
* Pension: 5% employer & 5% employee contribution
* Company Shares: Buy shares at a discounted rate
* Life Assurance & EAP
* 33 Days Holiday (inc. bank holidays)
* Exclusive Discounts via our benefits portal
The Role
As IT Service Lead, you’ll be at the forefront of ensuring smooth IT operations, leading the Service Desk, and keeping things running efficiently. Your role will involve managing escalations, improving processes, and working closely with teams across the UK & Ireland.
What You’ll Be Doing
* Running the IT Service Desk—making sure issues are resolved swiftly and effectively.
* Digging into problems to find long-term fixes, not just quick patches.
* Keeping an eye on SLAs to maintain high service standards.
* Collaborating with IT teams to manage maintenance, updates, and troubleshooting.
* Providing 2nd line support, from software and hardware issues to server patching.
* Overs...