Hoveton and Wroxham Medical Centre has an opportunity for a receptionist to join our team on a part-time basis, for 28.5 hours per week, covering Monday, Tuesday, and Thursday.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
Main duties of the job
* Greeting and directing all patients.
* Making appointments and giving out appointment cards, where required.
* Dealing with requests for information, and managing problems and complaints.
* Advising patients of practice procedures.
* Registering new patients.
* Answering the telephone promptly.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
* We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
* Excellent communication skills, with a clear and polite telephone manner.
* Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Confidence to work as part of a team and ability to
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