Commercial Lead/Senior Manager UK&I - Global Supply Chain Solutions Business
Location: West Midlands
Sector: Logistics & Customer Services
Job Type: Permanent
Salary: £70k - 90k per year + Bonus + Car
Contact: Seb Taylor
Job ref: JOB-6783
Expiry date: 22-Nov-2024
UK&I Commercial Lead/Senior Manager – Leading Global Supply Chain Solutions Business – £70,000 - £90,000 + Car + Bonus + Benefits – West Midlands/Hybrid
We are exclusively partnered with a leader in supply chain solutions seeking a Commercial Lead/Senior Manager focused on managing the full commercial and sales cycle for UK&I. The business has gone from strength to strength with up 20% YOY growth, and has a fantastic people-focused culture passionate about giving people autonomy and ownership.
Due to continued growth, this brand new role will focus on maturing the Commercial function. You’ll be responsible for all elements within the Commercial team including business development. Managing through the heads of function, you’ll look to review opportunities, bottlenecks, and risks across customer experience, retention, onboarding, CRM compliance, and overall commercial governance.
This is an ideal opportunity for a strategic commercial leader with a background in operationally heavy environments and a track record of driving customer experience improvement. If you thrive in a role that blends leadership, strategy, and hands-on execution, this position offers a chance to make a significant impact.
What will the role entail?
* Lead Commercial Strategy: You will be responsible for developing and executing commercial strategy for UK&I, overseeing the entire commercial function. Your strategic input will ensure alignment across UK&I and European teams.
* Drive Business Growth: Collaborating closely with the European commercial directors, you’ll focus on maximizing revenue, improving pricing structures, and lead generation initiatives. Leading on organic growth through robust client relationship management will be a key focus.
* Shape Customer Experience: Champion the customer experience journey by leading new CRM programs and reviewing new technology for enhanced customer data insights. Driving improvements in customer onboarding, retention, and overall satisfaction.
* Change Management & Leadership: Take ownership of change management processes as the company transitions through evolving systems. Leading and mentoring a dedicated team to success.
Key Skills & Experience Required
* Commercial strategic leadership experience, managing the full commercial process, from contract management to customer service.
* Demonstrable track record of improving customer experience, able to describe improvements and impact to the end customer and revenue.
* Experience working with cross-functional teams with a proven track record in developing CRM systems (Microsoft experience would be desirable).
* Expertise in heavily operational environments, such as logistics and distribution, would be advantageous.
* Hands-on approach with project management capabilities, particularly in CRM and customer journey improvements.
* Ability to drive change with confidence and assertiveness, ensuring alignment across divisions and processes.
Why should you apply for this role?
* Take a lead role in shaping the commercial future of a highly recognized supply chain solutions provider.
* Lead impactful change initiatives, including CRM innovations, customer experience, and process improvements that will drive significant business growth.
* Work closely with senior leadership across UK&I and Europe, gaining exposure to high-level strategic projects and decisions.
* Fantastic company culture with strong career progression opportunities.
Sounds of interest? Apply now or contact Seb Taylor at Pod Talent for more information.
#J-18808-Ljbffr